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Job Reference:

bafb2aa9145b

Job Views:

23

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

About the job

In order to increase the support to our farmer owners (members) , a dedicated team in Gdansk has been created two years ago. The main responsibilities of the Members Support Specialist are to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium, and The Netherlands).

Specifically, you will:

• Proactively handle farmers inquiries on a daily basis, ensuring high-quality, accurate, and timely support.
• Monitor milk quality results and collaborate with other departments and external partners such as laboratories and logistics teams.
• Verify documentation based on established guidelines and standards.
• Support the administration of quality assurance programs related to sustainable farming practices.
• Collaborate with local teams to establish strong relationships and build trust with our farmers, fostering a cooperative and supportive environment.
• Contribute to the development of our knowledge library by creating informative guides and resources for farmers, enabling them to access essential information easily.
• Handle ad hoc tasks on a daily basis to address any immediate needs or requests from farmers and ensure their satisfaction and trust in our services.

Join our team and be part of a vibrant community that values innovation, teamwork, and the pursuit of excellence.

Who are you?

Someone with a:

• high level of English
• very good command of the Dutch language (min. B2)
• at least a bachelors degree
• ability to manage complexity and prioritize tasks effectively with an enthusiastic can-do attitude
• willingness to support farmers with their inquiries
• attention to detail, self-motivation, and great organizational skills
• an ability to adapt to different styles to suit different audiences
• an ability to identify process improvements
• experience in dealing with documentation will be a plus
• experience in the customer service field would be a huge advantage
• experience within the Salesforce environment will be an additional advantage

What do we offer?

• Flexible working time (start your day of work between 7-9) and home office work possibility.
• Language bonus.
• Trainings with experts & professional induction in a new position.
• Development programs (function additions, coordinator programme).
• Financial support of your education.
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style & no dress code.
• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam.
• Referral program for employees.
• Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
• Additional holiday depending on length of employment (up to 4 days).

… while in the office you can also use some of the below:

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
• Chill-out rooms with X-box, pool table, board games, football table, and swing.

Gdańsk - Oferty pracy w okolicznych lokalizacjach