Major accountabilities

• Drive Competitive Sales Growth - Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions - Drive sales performance through the skillful orchestration of positive customer experiences - Engage and Build Relationships - Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities - Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels - Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz - Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment - Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) - Develop Deep Customer Insights and Understanding - Gather insights on the customer’s business to uncover what is important to them - Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations - Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans - Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans - Deliver Value to Customers and Patients - Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs - Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things dont seem right.
• Live by Sandoz Code of Ethics and Values and Behaviors.

Key Performance Indicators

• To be populated at local level, based on the guidance that will follow from I Field Engagement Performance Management Council outcomes.

Minimum Requirements

Work Experience:

• Established Network to target Customer Group desirable.
• Sales in Healthcare / Pharma / related business.

Skills

• Account Management.
• Commercial Excellence.
• Communication Skills.
• Compliance.
• Conflict Management.
• Cross-Functional Coordination.
• Customer Insights.
• Ethics.
• Healthcare Sector.
• Influencing Skills.
• Negotiation Skills.
• Selling Skills.
• Technical Skills.

Languages

• English.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Pharmaceutical Manufacturing