Reporting to the EMEA Master Data Management Improvement Lead, the core objective of the Master Data Management Specialist is to create, change and maintain Customer Master Data and Seller hierarchy for assigned countries in EMEA in a high quality and efficient way. The role entails all Customer Care Master Data Activities in SAP and SFDC and strong involvement in continuous improvement of Master Data related activities to ensure the effective and efficient achievement of business goals & objectives and customer satisfaction.
responsibilities :
Creation, change and maintenance of customer master data, material master data, customer & seller hierarchy in SAP and other systems for assigned countries in EMEA.
Create and maintain electronic catalogs
Investigate reasons for potential data issues and support identifying routes to solution
Perform continuous process reviews & analytics and identify and propose continuous improvement opportunities to grow Master Data quality, efficiency and/or effectiveness
Support local and/or EMEA master data related projects.
Support new business integrations from the perspective of data integration and consistency
Provide required support for audits (e.g. SOX)
As part of the EMEA MDM Core team contribute to smooth teamwork
Work closely with Customer Care teams of assigned countries as well as other disciplines like Supply Chain, Finance, Marketing & Sales
requirements-expected :
Bachelor education or higher
Experience in with (master) data and information management and affinity with data
Working knowledge of SAP
Working knowledge of Salesforce and Informatica preferred
Good English languages skills
Good Italian language skills – will be an asset
Advanced use of Microsoft Office (Excel, Word, PowerPoint)
Experience in the medical technology industry is desirable
Good analytical and problem-solving skills
High level of process orientation
Strong communication skills
Plan – Do – Review and Customer Centric mindset
Understanding of Order-to-Cash business process
Sense of urgency to complete activities and projects in high quality way
Able to organize & prioritize tasks well and work to tight deadlines without close supervision
offered :
Working for a company dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world
Working in an international environment
Hybrid working mode, possibility to work from home combined with office.
