Own and maintain global process standards, documentation, and lifecycle governance, ensuring alignment with corporate objectives , regulatory requirements and internal controls
Define, monitor and enforce global policies, KPIs, and performance targets.
Lead initiatives to improve data accuracy, completeness, and consistency.
Ensure alignment with regional and local process owners (RPOs/LPOs)
and other business initiatives.
Govern global documentation and training materials.
Lead change management efforts to support process adoption and maturity
Chair the regular GPO governance forum, driving cross-functional alignment and decision-making.
Continuous Improvement & Innovation
Solicit, evaluate and prioritize enhancement requests from Regional and Local Process Owners (RPOs & LPOs) based on ROI, global impact, and strategic fit.
Approve major system and process changes; escalate where necessary.
Act as business approver for system/process enhancements and knowledge documentation
Track ROI on process improvements and validate benefit realization
(e.g., reduced cycle times, higher data accuracy).
Lead or sponsor continuous improvement and transformation initiatives
(e.g., FIT, Kaizen/Lean, Greenbelt projects) to remove bottlenecks, consolidate tools or increase automation
Implement and optimize MDM tools and platforms
Stakeholder & Community Management
Act as the single point of contact for CMD process matters; engage with regional teams, business units, and senior leadership.
Build, lead, and engage a global network of RPOs and LPOs, facilitating regular knowledge‐sharing sessions.
Chair regular forums with LPOs and RPOs to align on global requirements
and share best practices.
Promote global adoption of standardized processes and tools.
Cross-Functional Collaboration
Collaborate with IT, Digital Health, Business Stakeholders, Finance, Legal, Compliance, and other functional teams to ensure process integration and alignment, and to ensure new systems / modules comply with global process design.
Serve as escalation point for unresolved issues from RPOs/LPOs.
Align with Process Expert Leads and other GPOs on cross-functional impacts.
requirements-expected :
Education & Experience
Bachelor’s or Master’s degree in Business, Operations, or related field.
8+ years of experience in process and data ownership, operations, or transformation roles.
Proven experience in leading cross-functional and cross-regional initiatives.
Med-Tech or other Life Science industry experience a plus
Experience in setting-up Master Data Centre of Excellence a plus
Skills & Competencies
Deep understanding of end-to-end business processes.
Deep understanding of Master Data and MDM principles
Strong leadership and stakeholder management skills
Excellent analytical, data driven decision-making, and prioritization abilities.
Change management and continuous improvement mindset.
Ability to balance global standardization with local flexibility
Strong process design and project management skills.
Experience with CRM/ERP/MDM systems (e.g., SFDC, SAP, Oracle,Reltio, Informatica).
Fluent in English (written and spoken); additional regional languages are
a plus.
offered :
Very best working environment for our employees – Alcon Polska has been recognized as a Top Employer for the two years in a row
Truly international environment and daily interactions with colleagues and stakeholders from all over the world
Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
Attractive compensation package (including bonus scheme and language allowance)
Hybrid work model (3/2/weekly)
Modern office with a lot of facilities inside located at NewCity building, 15 Marynarska Street, Warsaw
benefits :
private medical care
life insurance
remote work opportunities
flexible working time
fruits
corporate products and services at discounted prices
