As a Market Service Delivery Specialist, you will ensure effective and cost-efficient service of delivery of tech, infrastructure and production assurance support. Act as Market Support Services’ extended arm on site for technical assistance and troubleshooting. Responsibilities include but are not limited to:
Ensuring effective and cost-efficient delivery of H&M Tech Operations covering service support, infrastructure and production assurance.
Responsible for following and implementing Tech Operation´s vision, guiding principles and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)
Assess service, infrastructure and production assurance needs and support realization of service roadmaps.
Oversee and improve procedures for service processes/workflows (e.g., who/what/when/how).
Monitor and review service, infrastructure and production assurance deliveries and drive related continuous improvement initiatives.
Be a local point of contact for local stakeholders
Utilize globally procured contracts when needed to meet demand.
Support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software, etc.) where needed.
WHO YOU’LL WORK WITH
In this role, you will collaborate with multiple teams to ensure the successful expansion of the business. You will work closely with Expansion, Retail tech and Global Network Operations, among others, providing key insights and recommendations.
requirements-expected :
We are looking for people with…
4+ years of experience in IT services/operations
Experience in delivering services with ITIL principles
Experience in managing business-critical IT services in a large enterprise-grade organization
Experience in managing and responding to major incidents and escalations
Experience in documenting test plans, test cases and test execution
Experience in structuring and operating service- and change governance (e.g. approval boards)
offered :
Employment contract.
Working mode: 4 days from office / 1 day flexible.
Lunch card with a monthly top-up of PLN 200 for food outlets.
Available cafeteria in the office.
25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET).
H&M Incentive Program here.
Referral bonus for recommending externally hired colleagues (from PLN 480 to PLN 1,200 gross, depending on the position).
Co-financed private medical care and life insurance.
Co-financed access to either a Multisport Card or a Medicover Sport Card.
Co-financed access to the Multilife Platform, offering psychological and dietary consultations, language courses, and more.
Access to the MyBenefit platform.
Occasional coupons and bonuses throughout the year for H&M Group brands.
Compensation for prescribed corrective glasses.
Additional day off (jubilee).
Educational Learning Studio platform, including LinkedIn Learning.
Structured year-round development process with goal setting, performance evaluation, and achievement review.
Career opportunities, with 70% of our recruitment processes filled through internal promotions.
benefits :
sharing the costs of sports activities
private medical care
life insurance
corporate products and services at discounted prices
