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Market & Customer Intelligence Expert @ Britenet
  • Warsaw
Market & Customer Intelligence Expert @ Britenet
Warszawa, Warsaw, Masovian Voivodeship, Polska
Britenet
14. 12. 2024
Informacje o stanowisku

About the project

We are seeking a Market & Customer Intelligence Senior Expert to analyze markets, competitors, and customer feedback, delivering actionable insights that strengthen Britenets competitive edge. This role offers a unique opportunity to shape strategic initiatives and drive impactful decisions through data-driven analysis.

1. Market Intelligence.

  • Investigate market size, identify market trends, and opportunities by purchasing relevant datasets and reports.
  • Identify and interpret targeting opportunities by mapping market dynamics.
  • Prepare recommendations and share with key stakeholders like senior management, sales, marketing and product management.

2. Competitive Analysis.

  • Acquire and analyze data on competitors through market reports, relationships with analyst firms, and competitive benchmarking.
  • Conduct in-depth commercial benchmarking to identify strengths, weaknesses, and opportunities relative to competitors.
  • Provide actionable recommendations based on findings to support sales and marketing strategies.
  • Prepare recommendations.

3. Customer Intelligence.

  • Manage a scoring program (e.g. Net Promoter Score (NPS) and Customer Satisfaction (CSAT) with a supplier, ensuring regular measurement and actionable follow-ups.
  • Organize and own the Customer Advisory Board, facilitating meaningful engagement to capture customer feedback and align offerings to customer needs.
  • Prepare recommendations.

4. Reporting & Collaboration.

  • Present findings and recommendations in clear, compelling formats to stakeholders, ensuring data is understood and actionable.
  • Collaborate closely with sales, marketing, and product teams to align insights with organizational objectives.

Our expectations

  •         A minimum of 5 years of experience in market intelligence, competitive analysis, or a similar analytical role. 
  •         Experience in the IT sector. 
  •         Strong command of both written and spoken English, enabling effective communication in a professional environment and collaboration with international teams. 
  •         Proven track record of collaborating with analyst firms, market research agencies, or industry data providers. 
  •         Hands-on experience with customer feedback programs (e.g., NPS, CSAT). 
  •         Advanced understanding of market analysis tools and frameworks. 
  •         Proficiency in working with datasets and reports to extract actionable insights. 
  •         Familiarity with CRM platforms (e.g., HubSpot, Salesforce) and analytics tools (e.g., Power BI). 
  •         Excellent ability to interpret data to uncover trends and opportunities. 
  •         Focusing on insights that drive growth. 
  •         Communicating results at all levels, including strong presentation skills. 
  •         Ability to build strong relationships between teams. 
  •         Proactivity and an open mind. 

About the project

We are seeking a Market & Customer Intelligence Senior Expert to analyze markets, competitors, and customer feedback, delivering actionable insights that strengthen Britenets competitive edge. This role offers a unique opportunity to shape strategic initiatives and drive impactful decisions through data-driven analysis.

1. Market Intelligence.

  • Investigate market size, identify market trends, and opportunities by purchasing relevant datasets and reports.
  • Identify and interpret targeting opportunities by mapping market dynamics.
  • Prepare recommendations and share with key stakeholders like senior management, sales, marketing and product management.

2. Competitive Analysis.

  • Acquire and analyze data on competitors through market reports, relationships with analyst firms, and competitive benchmarking.
  • Conduct in-depth commercial benchmarking to identify strengths, weaknesses, and opportunities relative to competitors.
  • Provide actionable recommendations based on findings to support sales and marketing strategies.
  • Prepare recommendations.

3. Customer Intelligence.

  • Manage a scoring program (e.g. Net Promoter Score (NPS) and Customer Satisfaction (CSAT) with a supplier, ensuring regular measurement and actionable follow-ups.
  • Organize and own the Customer Advisory Board, facilitating meaningful engagement to capture customer feedback and align offerings to customer needs.
  • Prepare recommendations.

4. Reporting & Collaboration.

  • Present findings and recommendations in clear, compelling formats to stakeholders, ensuring data is understood and actionable.
  • Collaborate closely with sales, marketing, and product teams to align insights with organizational objectives.
,[ Requirements: CRM, HubSpot, Salesforce, Power BI Additionally: Private healthcare, Flat structure, Sport subscription, Free coffee, Canteen, Playroom, No dress code.

  • Praca Warszawa
  • Warszawa - Oferty pracy w okolicznych lokalizacjach


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