Work Model: Office

Working Hours: 9.30AM - 5.30PM (Monday - Friday)

Project Location: Krakow

About the role

The Team Leader is expected to oversee, direct and have responsibility for a number of associates and will have overall responsibility for maximizing team performance across one or multiple markets where their direct reports are engaged.

What will you do

• Overall responsibility for delivering operations for the team including workflow, scheduling, quality, productivity, policy adherence.
• Manage and coach associates, individuals and team performance against expected productivity metrics and targets.
• Review working practices and processes and implement changes in order to improve productivity, service levels and user experience.
• Track key performance indicators (KPIs) such as productivity, error rates, and value adds for their direct team members.
• Provide regular, constructive feedback and conduct formal performance reviews to help team members grow.
• Handling or raising escalations as appropriate with Google Management team
• Overseeing and supporting changes to services, policies, procedures, resources and facilities in order to positively and flexibly meet business requirements
• Analyze review data to identify common errors, knowledge gaps, or process bottlenecks and report them to management.

Requirements

• Min 2 years experience in leading and motivating a team in an operational setup along with bringing up innovative ideas in team performance
• English Language min.C1
• Strong verbal and written communication skills to clearly articulate instructions, provide feedback, and communicate effectively with team members, management, and other stakeholders.
• Experience in conducting performance reviews, setting clear goals, and creating action plans for team members growth.
• The ability to analyze performance metrics (e.g., error rates, review speed, backlog size) to identify trends, bottlenecks, and areas for improvement.
• Flexible to adapt to any changes in the organization / process
• Quick learner and tech-savvy in understanding new systems and tools

What we offer

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and clear career path,
• Training & development opportunities.

For more information about us, visit Cognizant Poland.

If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

Important Notice: We appreciate your interest in joining our company. Due to the high volume of applications, only candidates selected for an interview will be contacted.

We thank you for your understanding and wish you the best in your job search.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.