Informacje o stanowisku

About the role

Resolving issues reported by Map app end-users/businesses post thorough investigation and research on the core issue which involves email communication along with consistent follow-up in case of no response from end-users.

• Working on 70-90 tickets each day to handle issues related to data and information of maps application,
• Reminding end-users of the issues and follow-up queries the team might have to resolve,
• Following up via email to the end-users if they are non-responsive,
• Outbound calls to follow up on the open issues,
• Ensuring a high standard of quality on emails sent to end-users.

• Excellent written and spoken communication skills – English & Japanese (preferably C1),
  
  
• Experience in customer service / technical support, or other problem-solving experience,
• Researching skills and comfortability with using a variety of online sources in various languages including map applications,
• Ability to validate the information by calling the end-users as & when needed,
• MAC OS X experience preferred.
  
  

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits, 
• Open-minded and multinational environment, 
• Opportunity to be part of a global organization focused on development,
• Professional development and clear career path,
• Training & development opportunities including language courses.

Gdańsk - Oferty pracy w okolicznych lokalizacjach