Informacje o stanowisku

Main Purpose of the position:

Ensure the daily operation and support availability of the manufacturing IT systems in the agreed SLA together with other teams.

Take part in the implementations of standard systems and processes. Find further opportunities to drive more standardization (removing legacy/non-standard apps/systems).

Manage the user support and effectively facilitate the use of other established regional or global teams e.g. Network team, Server Team, Helpdesk, etc. or outsourced services e.g. MPS, etc.

Principal Duties:

1. Follow Goodyears standards, procedures and guidelines to ensure IT continuity, mainly around ITIL principles:
   
   - Incident Management (Reporting, recording and resolving incidents)
   
   - Change Management & Configuration management (Requesting, implementing, approving and documenting changes)
   
   - IT Continuity / Disaster Recovery (as part of Business Continuity: Disaster recovery documentation and agreed SLA)
2. Manage configuration, maintenance and monitoring of the factory server and network systems:
   
   - Coordinate or perform the installation, configuration and upgrade of the apps/hardware/OS
   
   - Determine and authorize users of resources based on business owners approvals
   
   - Schedule and manage backup and restore procedures
3. Manage the configuration and maintenance of factory shopfloor IT systems:
   
   - Coordinate or perform installation, configuration and upgrade of shopfloor systems

Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products,

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