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Pega’s Technical Documentation team is seeking a Manager of Technical Documentation to empower Pega Community users with world‑class technology resources. This team creates technical content and supporting assets for the Pega Community, working closely with product owners, curriculum developers, and subject matter experts. We are collaborative, service‑oriented, and detail‑focused, committed to producing documentation and educational materials that users find valuable and engaging. Our audience ranges from experienced developers to first‑time users of Pega products.

Picture Yourself at Pega

The Manager of Technical Documentation will lead a high‑performing team responsible for delivering product documentation aligned with release schedules. This role is accountable for overseeing content development and ensuring accuracy and clarity, managing milestone reporting and timely delivery of documentation, driving quality standards to enable successful customer adoption for assigned products or product areas.

What You’ll Do at Pega

• Lead a global team of technical writers to produce high‑quality documentation.
• Drive continuous improvements in both content quality and documentation processes.
• Collaborate closely with Product Owners, Engineering Leads, and Consulting teams to understand developer requirements and ensure all content aligns with product best practices, use case models, and effective presentation standards.
• Develop and manage project plans for your area of responsibility, ensuring timely delivery of best‑in‑class documentation in line with product release schedules.

Who You Are

An intelligent, motivated, and collaborative professional with outstanding communication and people management skills. Experienced in leading teams of technical writers to document complex software products, while leveraging generative AI and automation tools to enhance technical documentation.

What You’ve Accomplished

• Bachelor’s degree in Technical Documentation, Computer Science, or a related field
• Minimum of 5 years’ experience documenting software products
• Proven ability to implement Agile documentation practices, including incremental updates and close collaboration with scrum teams
• System Architect certification required within 3 months of joining Pegasystems
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non‑technical audiences
• Strong program and project management experience
• Exceptional interpersonal skills and ability to build relationships across organizational boundaries
• Experience with content authoring and publishing tools such as oXygen and DITA
• Ability to organize and present technical material to diverse audiences
• Capability to independently manage documentation projects, including developing and executing comprehensive documentation plans
• Demonstrated adaptability to changing priorities and work methods

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive and employee equity in the company

Inclusion and Diversity

Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires.

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Job ID: 22852

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

Equal Opportunity Employer – As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1‑888‑PEGA‑NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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