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Manager, Support Platform Engineering page is loaded## Manager, Support Platform Engineeringremote type: Flexlocations: Poland, Warsawtime type: Full Timeposted on: Posted Todayjob requisition id: JR-0101090**Your work days are brighter here.**We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.**About the Team****About the Role****In this role you’ll be responsible for managing an engineering Support Team that are working complex customer submitted tickets. If you are interested in joining a growing team with the opportunity to stretch and impact a team of technical experts, this role is for you!****About You*** Manage a team of technical gurus - including holding regular team meetings, regular one on ones, strategizing to scale the team and the organization, balancing workload, and hiring and managing team’s performance..* Manage incoming case customer queue and maintain focus on resolving customer issues quickly and effectively in line with our service level agreements.* Lead team’s major incidents and escalations* Clearly and succinctly document communications to customers using our issue management system.* Responsible for meeting and exceeding your team’s scorecard - composed of KPIs and specific Support metrics for your team* Identify team/region trends and propose solutions* Collaborate with Development, QA and other Technical Engineers and/or leaders to research, identify and validate issue resolutions.* Effectively prioritize and escalate individual customer issues as required.* Participate in our 24X7 global coverage plan.**Basic Qualifications*** 3+ years experience with HCM, Payroll, or Financials ERP application such as PeopleSoft, SAP, Oracle, Salesforce, Tibco, Kronos, Cornerstone, Taleo, or other SaaS and On-Premise ERP systems* 5+ years of experience as a people leader / manager of a technical team* 4+ years of support experience with technical products, tools, services, or technologies* 4+ of experience with Database and Programming languages (C++, Java, MySQL, Python etc)**Other Qualifications*** Possess excellent verbal and written communication skills.* Able to absorb new technologies and features quickly.* Excellent analytical, problem solving, and multi-tasking skills.* Can work in a fast paced, dynamic, and fun team environment* Team player who will work across the organization and company to continue improving the way we serve our customers.* Develop and foster a career-growth culture for the team**Our Approach to Flexible Work**With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply **spend at least half (50%) of our time each quarter in the office or in the field** with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com.
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