Manager Process Engineering

Miejsce pracy: Kraków

Your responsibilities

Drive process improvement by identifying, designing, and implementing initiatives that streamline operations and reduce complexity.
Partner with stakeholders to deliver strategic change, embed the Voice of the Customer, and align with regulatory standards.
Re-imagine HSBC processes to enhance customer journeys, enable sustainable growth, and optimize costs.
Promote a culture of continuous improvement, applying Lean Six Sigma techniques and delivering related trainings.
Ensure high-quality and timely delivery of projects in line with the HSBC Change Framework.
Act as a role model and trusted advisor, fostering collaboration, innovation, and forward-thinking across the organization.

Our requirements

3+ years’ experience in process re-engineering and change management, with knowledge of Waterfall and Agile methodologies.
Strong data analysis, problem-solving, and critical thinking skills.
Excellent communication and stakeholder management abilities, with proven facilitation skills.
Understanding of the Business Banking industry.
Proficiency in tools such as ARIS, MS Office, Confluence, and Jira desirable.
Master’s degree or equivalent required.
Lean Six Sigma Green Belt, PMP/Prince2 or Agile certifications desirable

Optional

Understanding of the Business Banking industry.

What we offer

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Benefits

sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
retirement pension plan
corporate library
no dress code
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
In-office gym

Recruitment stages

Online assessment
Phone interview
Job interview
Welcome to HSBC!

About the role

CIB Banking Transformation & Performance is responsible for world-class strategic transformation of CIB Banking through smart execution. The team creates world class digital capabilities that enables HSBC CIB Banking to digitize at scale and simplify the lives of our colleagues & customers.

CIB Banking Transformation & Performance is a team of ~500 globally and over 100 in Poland, driving design, process excellence, business change, product ownership, simplification and automation across CIB Banking Value Streams (Client Onboarding and Servicing, Global Payment Solutions, Global Trade Solutions, Capital Markets, Sustainability, Platforms & Regulatory programmes). This role sits within the UK CMB business and is in place to create seamless experiences for customers and colleagues by eliminating inefficiencies and successfully executing against UK CMB strategic change agenda.

(!) Minor supervision can be expected from senior colleagues accountable for change execution.

The role holder will / is expected to

This role will play a critical part in identifying, designing, and implementing initiatives to streamline processes, reduce complexity, and align operational practices with our strategic objectives.
The successful candidate will act as a strategic partner across the organization, fostering a culture of continuous improvement, leveraging technology, and ensuring alignment with regulatory standards.
By re-imagining HSBC processes, removing inefficiencies and designing customer centric journeys, this role will enable sustainable growth, cost optimization, and improved service delivery to both internal and external stakeholders.
Need to be abreast with emerging technology and innovation and their application to solve challenges and improve the quality, efficiency and effectiveness of the Bank’s proposition and customer and colleague experience.
Be responsible for the timely and high-quality delivery of programmes, adhering to HSBC Change Framework.
Have proven experience of successfully executing against business strategic change agenda, be a trusted advisor to UK CMB management with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the Voice of the Customer is embedded in projects and then working to shape, prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational and financial outcomes.
Be an energised, ambitious, and high performing change professional who will drive the scoping and delivery of strategic change with the business.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC.
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Before you apply, please note that we will take into the consideration only applications that include the following statement:
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“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
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Due to the high number of applications, we reserve the right to contact selected candidates only.
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In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

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