Manager of ServiceNow Platform (Service Owner)

Kraków

Nazwa pozycji Manager of ServiceNow Platform (Service Owner)

Lokalizacja Kraków, Kraków, Lesser Poland Voivodeship, Polska

Firma Galderma

Dodano 13. 11. 2025

Informacje o stanowisku

Manager of ServiceNow Platform (Service Owner)

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Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Manager of ServiceNow Platform (Service Owner)

Location: Cracow, Poland

We’re looking for a dynamic and self-driven ServiceNow Platform Owner to lead the evolution of our ServiceNow platform.

This is a high-impact leadership role where youll own the strategy, governance, and performance of the ServiceNow environment. You’ll lead a talented team and work cross-functionally to align platform capabilities with business goals, driving continuous improvement and innovation across IT services.

Key Responsibilities

Lead the administration, development, and expansion of our ServiceNow platform
Build and manage a high-performing technical team (admins, architects, developers, analysts)
Define and execute the platform roadmap to support scalability and efficiency
Collaborate with key stakeholders to identify and prioritize business requirements and translate them into effective platform solutions
Establish governance and best practices for ServiceNow usage across the enterprise
Oversee implementation and support of key modules: ITSM, ITOM, CSM, and others
Monitor platform performance and ensure high availability and compliance
Drive automation, optimization, and user-centric innovation

Skills & Qualifications

Proven track record managing enterprise-level ServiceNow platforms
Deep expertise in ITSM and related modules
Strong leadership skills and experience managing cross-functional teams
Fluency in ServiceNow architecture, development, and integrations
ServiceNow Certified System Administrator (CSA) certification preferred; other certifications (ITIL, PMP) a plus
Excellent communication skills with the ability to translate business needs into platform solutions
A Bachelor’s degree in IT, Computer Science, or related field

What We Offer In Return

A diverse and inclusive work environment that reflects the perspectives of our diverse customer base.
Competitive compensation package with bonus structure and extended benefits.
Hybrid work culture.
Participation in feedback loops to establish a personalized career path.
A growing company that believes in ownership from day one, empowering everyone to grow and take on accountability.

Next Steps

If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager.
The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.