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Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE: Duck Creek Technologies is an intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible‑First employer, empowering employees to work from an office, from home, or on a hybrid schedule. Our flexible‑first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

Title

Revenue Operations Manager

What you’ll do

• Manage the end‑to‑end Deal Desk process for new deals, renewals, and amendments, ensuring alignment with pricing, contract terms, and compliance policies.
• Partner with Sales and Finance to support deal structuring, approvals, and non‑standard terms, while driving consistency and efficiency.
• Act as a liaison between Sales, Legal, and Finance to ensure accurate and timely deal execution and handoff.
• Deliver insightful analysis on bookings, ACV, renewals, and pipeline trends to support strategic decision‑making.
• Own regular financial reporting on renewals and act as the key liaison between Accounting, FP&A, and Customer Success to track renewal status and communicate financial impact to finance leadership.
• Maintain customer count reporting across all revenue streams, ensuring accuracy and consistency in data; collaborate with Accounting, FP&A, Sales Operations, and Customer Success to validate counts, reconcile discrepancies, and provide insights that support forecasting and executive reporting.
• Build and maintain dashboards, models, and reporting frameworks using Adaptive, Salesforce, and Excel/Google Sheets.
• Translate data into actionable insights that influence sales strategy and revenue forecasting.
• Evaluate and enhance quote‑to‑cash processes, identifying areas for automation or simplification.
• Partner with Finance and Sales Ops to align and improve forecasting, billing, and revenue recognition workflows.
• Ensure contract terms within Salesforce match the signed contract & meet revenue recognition requirements, prior to ingestion by Revenue Team.
• Support special projects and strategic initiatives as assigned, adapting to evolving business needs; provide analytical insights, process improvements, and cross‑functional collaboration to ensure successful execution and alignment with organizational goals.
• Act as a key operational partner to Sales, Customer Success, and Finance, supporting go‑to‑market execution and performance tracking.
• Support strategic initiatives such as pricing updates, territory changes, and sales process improvements.
• Proactively identify process bottlenecks and recommend scalable solutions using system data and stakeholder feedback.
• Operate within and help optimize RightRev (for revenue recognition), Adaptive Insights (for forecasting), and Salesforce (for pipeline and CRM management).
• Ensure data integrity across systems and support system enhancements or integrations related to revenue workflows.
• Provide mentorship and knowledge sharing to junior team members, fostering skill development and promoting best practices in revenue operations and financial analysis.

What you’ve done

• Bachelor’s or Master’s Degree and/or equivalent experience relevant to functional area.
• 5+ years of experience in revenue operations, sales operations, FP&A, or similar roles in a SaaS or tech‑driven organization with demonstrated ability to lead complex projects and influence cross‑functional teams.
• Expertise in advanced financial modeling.

Knowledge, Skills, Abilities & Behaviors

• Preferred familiarity with SaaS business models and metrics (ACV, ARR, churn, etc.).
• Preferred understanding of enterprise sales cycles and B2B software contracting.
• Hands‑on experience with Salesforce, Adaptive Insights, and Workday.
• Strong analytical skills and proficiency with Excel or Google Sheets; able to build and interpret complex models and dashboards.
• Experience managing or partnering closely with a Deal Desk function and working with contracts, pricing, and approvals.
• Ability to thrive in a fast‑paced, dynamic environment with shifting priorities.

Additional Information

Travel: 0‑10%

Location: Remote Poland

Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

What we stand for

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team‑oriented approach is at the core of how we operate and continuously improve our products, services, and systems. We are committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.