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Manager, Equinix Operations Center, Warsaw

Client: Equinix

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference:

076b44461ef2

Job Views:

3

Posted:

21.03.2025

Expiry Date:

05.05.2025

Job Description:

Who are we?

Equinix is the world’s digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The Operations Monitoring and Communication Manager leads a team of Equinix Operation Center (EOC) specialists to support Equinixs global Service Management capability. This role is based in Warsaw, Poland, and requires on-site leadership within the Warsaw Equinix Operations Center. The primary focus of this role is to manage all Incident and Event management processes across EMEA International Business Exchange (IBX) sites. The successful candidate will develop strong partnerships with site operations personnel.

Responsibilities

1. Implement Equinixs future-state Service Management capabilities
2. Engage with the operational owners of Equinix data centers
3. Maintain a business mindset and methodology through training, coaching, and mentoring
4. Provide guidance and coaching to EOC supervisors and direct report IC employees
5. Serve as a point of escalation for all EOC Specialists
6. Facilitate discussions and drive resolution where disagreement exists, escalating where necessary
7. Lead the EMEA EOC to meet and exceed Key Performance Indicators
8. Lead the EMEA EOC to meet Objectives and Key Results (OKR)
9. Work with peers across Equinix to drive cross-functional improvements
10. Identify process gaps and issues and drive areas for improvement
11. Regularly present to cross-functional teams to achieve set objectives
12. Provide support and recommend appropriate, timely, and necessary improvements or enhancements to the site operations team in pursuit of KPI and OKR objectives
13. Responsible for weekly, monthly, and ad hoc reporting for executive management
14. Present at monthly and quarterly operations review meetings
15. Deliver all-hands presentations quarterly to existing EMEA employees
16. Participate in EMEA-specific incident bridges, leading the EMEA EOC during the bridge calls
17. Ensure that the EMEA EOC adheres to global EOC process standards
18. Successfully operationalize incident event management processes for new and acquired IBXs
19. Ensure EMEA EOC specialists are upskilled to meet the accreditation testing skills assessment
20. Responsible for writing reviews and providing regular feedback to EMEA EOC team members
21. Responsible for delivering against scope, schedule, and budget on various assigned projects
22. Regularly attend project reviews and communicate project status
23. Identify and manage risks and issues, recommending suitable mitigation plans

Qualifications

1. Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm
2. Builds an environment that emphasizes taking initiative and acting quickly
3. Builds partnerships and works collaboratively with others to meet shared objectives.
4. Creates a climate where people communicate fearlessly
5. Holds self and others accountable to meet commitments
6. Operates effectively, even when things are uncertain or the way forward is unclear
7. Applies understanding of cultural differences to create value for the organization
8. Sets high standards of excellence and values disciplined execution
9. Fosters creativity and experiments, fails fast and learns quickly
10. Skilled at managing complex escalations with leadership
11. Ability to inspire behavior change in a highly matrixed environment
12. Focuses on execution and impact through clear goals, plans, and accountability
13. Skilled at communicating complex concepts in an easy-to-understand way
14. Familiarity with data center equipment, architecture, and systems is highly desired
15. Proven years of industry experience with data centers or other closely aligned industries
16. Proven team leadership experience
17. Very strong verbal and written English communication skills
18. 4-year college degree
19. Experience with Service Management technologies (ITIL, eTOM, ITSM) is a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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