Manager Customer Service (m/f/d) – The Manitowoc Company

Przypki, Poland

Job Description

For our location in Przypki, Poland, we are looking for you as a Manager Customer Service.

Plan and build the future with us – your future!

Your Tasks

• Establishment of the Polish service organization for Grove cranes
• Active customer relationship management as a focus for establishing Grove service in Poland
• Handling of legal and warranty cases as well as clarification of technical issues
• Management and further development of the local service team
• Implementation and continuous improvement of safety standards (SMS) as well as increasing safety awareness
• Ensuring quality requirements and ISO compliance through appropriate measures
• Ensuring the provision and evaluation of reports for tracking all relevant KPIs (customer support, sales, margins, efficiency)
• Optimizing administrative processes (orders, invoices, payments) in compliance with legal and internal requirements

Your Qualification

• Completed training or studies in a commercial or technical field
• Very good technical understanding, ideally product-specific knowledge in the field of cranes
• Experience in employee management and in setting up or expanding an organization
• Business fluent Polish and good German or English skills

What We Offer

Are you looking for a varied job? Manitowoc offers you new professional challenges in exciting fields and with a wide range of development opportunities. In addition to an attractive compensation package including various special benefits, you can expect flexible working hours with the option of ‘mobile working’ and a good working atmosphere.

Referrals increase your chances of interviewing at The Manitowoc Company by 2x

If we have gained your interest, we are looking forward to receiving your application including your salary expectations.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Machinery Manufacturing