With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated Law™.

Factor is the market leader in Integrated Law™, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In‑house legal to deliver complex legal work at scale.

Factor works alongside corporate legal departments to solve for the ever‑increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience.

Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.

Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.

We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!

The Role

We’re looking for a Manager, Contract Management. As Manager, you will be responsible for providing leadership and oversight to a team of legal professionals dedicated to the support of our Global Client through, (i) the daily operations of the team, (ii) driving the development of and adherence to processes and introducing improvements and operational efficiencies, and (iii) leading a team of legal associates.

If you believe in being a team player, can collaborate and communicate well with technical and non‑technical audiences while bringing a result‑driven, focused, high energy, confident, curious, quirky, and most of all fun sense of self, then this is the place for you.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with our key client, ensuring their legal needs are met and expectations exceeded by our team.
• Team Leadership: Lead and inspire a team, including lawyers, paralegals, and support staff, fostering a collaborative and high‑performance culture.
• Transformation: Transforming how we work, through driving implementation of AI across our workstack.
• Performance Management: Set clear performance expectations, provide regular feedback, conduct performance evaluations, and address any performance issues promptly.
• Resource Allocation: Effectively allocate team members workloads and projects to optimize productivity and ensure client satisfaction.
• Strategic Planning: Collaborate with senior management to develop and execute strategic plans for the client account, aligning with the firms overall objectives.
• Legal Acumen: Stay updated on relevant legal developments, ensuring a sufficient level of knowledge to engage with our clients around their legal needs
• Quality Assurance: Implement quality control processes to maintain the highest standards of work product and client service.
• Budget and Financial Management: Manage the client account budget, monitor expenses, and identify cost‑saving opportunities while delivering exceptional service.
• Risk Management: Identify and mitigate risks associated with client matters and take proactive steps to protect the firms interests.
• Reporting and Communications: Provide regular status reports to the client and firm management, ensuring transparency and alignment with client expectations.

Qualifications

• You are adaptable, authentic, accountable, and values‑driven. You’re a team player who exhibits personal leadership and leaves things better than you found them. We’re looking for someone who always gives their best and inspires others to do the same.
• This role requires excellent attention to detail and strong commercial awareness.

In addition to the above, here are the required skills, knowledge, capabilities, and education for this role:

• 5 + years’ demonstrable experience of working in a legal environment
• Demonstrable experience of managing and developing teams and supervising their work output
• Law degree preferred, though not essential (Degree level education is a must have)
• Demonstrable experience of coaching and mentoring
• Ability to manage workflow - efficiently allocating, reporting and monitoring work of team
• Excellent communicator and strong experience of client relationship management
• Experience of designing and producing reporting
• Passion for innovation and creativity in driving efficiencies through better management of process, playbooks, templates, and use of technology. Driving AI implementation will be a key aspect of the role.
• Expert written and verbal communication and presentation skills

What We Offer

• Chance to develop your career in an international, innovative company providing legal services to top brands worldwide;
• Opportunity to join an industry‑leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;
• Inclusive and nurturing work environment, where everyones contributions are valued;
• Comfortable working hours with respect for work‑life balance;
• Employment contract and employees’ benefits package – MultiSport card, private medical care, group insurance, wellbeing platform;
• Remote (PL) or hybrid working model with a modern office located in the heart of Wroclaw.

Additional Information

As a member of an ISO Compliant center, the candidate will be required to follow the policies and procedures on Information Security Management System in place at the Center of Excellence and globally at Factor. As a member of the Factor team, the applicant will have access to various company and client assets and will be required to maintain the level of security as identified for each asset.

Factor is an Equal Opportunity Employer.

For more, visit: factor.law