Major Incident Manager with French

Miejsce pracy: Katowice

Technologies we use

Operating system

Windows

Your responsibilities

Management and delivery of Major Incident Management
Coordination, planning, escalation, communication and resourcing during Major Incidents
Production and maintenance of the Major Incident communication
Monitor and escalate status as needed for Priority 1 and 2 outage tickets
Provide non-technical administrative support for Major Incident Response Teams (MIRTs)
Ensure timely provision of agreed regular reports and documents
Participation in Major Incident reviews

Our requirements

Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances
Ability to influence the tasks needed to resolve high priority incidents
Knowledge and utilization of ITSM, SNOW and other CapGemini tools used to
Detailed ITIL awareness, ITIL Certification would be an advantage
Excellent English and French communication skills, both written and verbal
Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data
Ability to manage and collaborate with virtual teams
Knowledge of Problem Management, Incident, Management, and Change Management
Availability 24/7

This is how we work on a project

documentation
issue tracking tools

What we offer

Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.
Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

Benefits

sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
unlimited access to Udemy Business
free chat/call with a therapist

Recruitment stages

Interview with the recruiter
Competency Tests/Language Verification
Video call with a manager
Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!

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