Informacje o stanowisku

The position of Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Client’s franchise critical applications and business services. You will collaborate directly with our business and client-facing partners through your leading, commanding, and controlling major incidents where financial, reputational, and/or legal/regulatory impact to Client exists.

What you’ll do

• Extensive experience leading and managing high severity major incidents in a time-critical environment.
• End to End ownership of major incidents with aim to minimize the time to restore the services. Ensure all Major Incidents are communicated in executive technology and business-centric terms within the defined metrics.
• Excellent verbal and written communication skills with the ability to analyze, articulate and present complex issues clearly and concisely.
• Knowledge of incident management best practices as part of continuous service improvement to improve and enhance the process.
• Experience in using service management toolsets like ServiceNow or SaaS to log and manage incidents.
• Providing EMEA shift coverage in a 24x7x365 operational team (8 hr a day with weekends – no night shifts).

What we’ll need from you:

• A minimum of 2 years of experience in major incident management or service management functions.
• A relevant educational background and certifications like ITIL combined with practical best practice process experience.
• Fluent in English (Spanish is a plus but not mandatory).
• A highly motivated self-driven approach with a positive can-do attitude, with the ability to keep a perspective on the bigger picture and necessary details to ensure continuous improvements.
• Stakeholder management skills on several organizational levels including peers, business users, service owners, and executives.
• Intermediate knowledge of MS Excel, PowerBI, Tableau is a plus.

Our offer:

• Workplace: Hybrid - Warsaw
• B2B via Experis
• MultiSport Plus
• Group insurance
• Medicover Premium
• e-learning platform

Warszawa - Oferty pracy w okolicznych lokalizacjach