Informacje o stanowisku

responsibilities :

• Incident Management: Take charge of the full incident lifecycle, ensuring swift resolutions with minimal impact on business operations.
• Proactive Problem Management: Identify and analyze recurring issues, and implement solutions to prevent future incidents.
• Service Improvement: Continuously explore ways to improve processes and elevate service quality.
• Customer Focus: Build strong relationships with key stakeholders and deliver exceptional customer service

• Excellent knowledge of English, both spoken and written
• Business communication skills and problem-solving skills
• Ability to work under time pressure
• Previous experience in Incident Management would be huge asset
• Proven experience in ITIL incident management
• ITIL certification (preferred)
• High level of availability as the engagements may take place in the afternoon and at night

• B2B Contract on special rules ( Private Healthcare, Trainings, Multisport)
• Flexible schedule
• Remote work

• sharing the costs of sports activities
• private medical care
• no dress code
• coffee / tea

Kraków - Oferty pracy w okolicznych lokalizacjach