responsibilities :

Restore normal service as quickly as possible, minimizing adverse impact to the business.
Recover Technology systems and services in accordance with business/Technology service level agreements, in conjunction with technical support teams and in line with global incident management processes.
Build and maintain effective working relationships with Technology colleagues and business partners
Facilitate technical investigations by virtual teams to recover services from IT incidents
Set actions and monitor their progress during IT incidents and contribute to the development of a globally consistent and efficient Incident Management process
Communicate the impact of incidents and the progress towards recovery to a wide network of recipients using standard Incident Management tools
Ensure that recovery steps are auditable and compliant

requirements-expected :

Past working experience in a relevant role, i.e. Proven experience working within an IT position
Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
Ability to understand technical and business processes to a level that allows them to set actions, understand the urgency and drive incidents through to conclusion at the earliest
Planning and managing projects and activities systematically in line with business priorities, using a variety of analysis and problem-solving techniques
Ability to work under pressure and tight deadlines
Relevant product knowledge including knowledge of Microsoft office literate
A flexible and adaptable approach to change and support others to respond in a similar way
Availability to work the shift pattern, the Core Days pattern covers two shifts 07:00 - 15:00 and 10:15 - 19:15 UKT (including Bank Holidays).

offered :