We are looking for two employees to extend the current client’s IM team of 4 people. To ensure the swift and efficient resolution of major incidents, minimize the impact on business operations, and ensure that normal service is resumed as quickly as possible. The team works EMEA hours, additionally supporting worldwide through on-call - each team member one week at a time, so once every 4-6 weeks
responsibilities :
Lead the response to major incidents, coordinating across technical and business teams
Take ownership of major incidents, ensuring effective communication and coordination until resolution
Ensure incidents are resolved within agreed Service Level Agreements (SLAs)
Act as the primary point of contact for stakeholders during major incidents
Provide regular updates to senior management and affected business units on incident status and progress
Prepare post-incident reports detailing the root cause, impact, and actions taken
Coordinate with various IT teams, including network, infrastructure, application, and third-party vendors, to resolve incidents
Carry out post-incident reviews to identify lessons learned and opportunities for process improvement
Develop and maintain incident management processes and documentation
Conduct training and guidance to IT staff on incident management processes and best practices
Participate in audits and ensure that all incident management activities are documented and auditable
requirements-expected :
3 – 6 years of professional experience as a Major Incident Manager in a large IT environment
Proven track record of managing major incidents and driving them to resolution
Understanding of IT infrastructure, networking, and application systems
Ability to diagnose and troubleshoot complex technical issues
Analytical and problem-solving skills
Skilled in analyzing incident data to identify trends and root causes
Experience with ITIL or other incident management frameworks
Knowledge of incident management tools and software
Capability to make quick decisions and remain calm under pressure
Excellent verbal and written communication skills
Ability to communicate complex technical issues to non-technical stakeholders
Leadership and team management skills
Familiarity with Financial Services and Institutions
Residing in Poland required
offered :
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
