The Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customers production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management.
responsibilities :
Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
Incident Management: Follow ITIL standards, proactively addressing service issues.
Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).
Project Management: Implement technical projects related to the responsible platform/technology.
requirements-expected :
Expertise in one of the following disciplines
z/OS Mainframes (LPAR concept, SYSPLEX concept)
SMP/E
Databases: Adabas, DB2, DBA or IDMS
Storage management software and hardware - DASD and tape management, Catalogs, VSAM, DFSMS
MiddleWare: IMS, CICS, MQ
Mainframe Network
Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications (MCSE, MCP, Oracle/MCDBA, DXC-UX, CCNA, CCNP, SNIA).
Preferably 10+ years’ experience within IT Operations, infrastructure services support
Minimum of 5+ years’ hands-on technical knowledge of the applicable technology platform
Fluent in English language
Excellent knowledge of IT Operations, infrastructure services support (Systems NT, UX, Storage, Backups, DB’s or Network management), operations monitoring and end user support.
Excellent understanding of ITSM/ITIL processes
offered :
stable employment in an international company
advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
modern and conveniently located offices in Wrocław and Warsaw
an onboarding buddy’s support to make you feel comfortable in our company from day one
substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
life insurance package
Multisport Card
workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
unlimited access to DXC University with courses from a bunch of external partners for the best learners experience (e.g., LinkedIn Learning, Udemy)
access to a foreign language learning platform
DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation
Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
DiXi Cool activities: trips, sports and wellness events, discounts for cultural events
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
no dress code
video games at work
coffee / tea
drinks
leisure zone
extra social benefits
sharing the costs of tickets to the movies, theater
