About the role

Join to apply for the Mainframe Analyst role at Citi. The Production Operations team empowers our business partners growth by ensuring the 24/7 availability of critical technology platforms. We are the first line of defence, proactively minimizing downtime, swiftly resolving technical issues, overseeing real‑time performance, and responding to incidents and emergencies. This ensures system stability and security through automated monitoring and rapid decision‑making.

Responsibilities

• Provide first‑level support for Mainframe infrastructure through initial triage and troubleshooting within the Command Centers operational scope, ensuring that all quality initiatives and Service Level Agreements (SLAs) are consistently met.
• Utilize monitoring systems to provide Command Center Management and Technical Support teams with immediate health checks on the technology infrastructure involved in incidents.
• Provide an effective and prompt response to phone calls made to the Command Center Hotline, serving as the entry point for incidents into the support lifecycle, including initial incident recording and classification.
• Maintain and update procedural documentation to meet business specifications.
• Perform change reviews, accept changes, and implement change tasks as scheduled.

Qualifications

• Strong communication skills in English (verbal and written); interact with IT management and highly technical engineers.
• Minimum of 2 years of general Mainframe experience.
• Official IBM/Broadcom certifications and badges are considered a significant advantage.
• Problem‑solving skills: methodical and analytical.
• High energy and adaptability to change.
• Good organizational and coordinating skills; able to set priorities effectively.
• Ambitious with a dedication to continuous growth and self‑improvement.
• Strong time‑management skills with a high sense of urgency and dedication.

Benefits

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• Discretionary annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, we provide accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.