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Microsoft 365 Teams Specialist Voice Collaboration
Work Mode: Remote/Hybrid with occasional visit to client office on a need basis
Language: English and German (B2 level minimum)
Job Description
The Microsoft 365 Teams Specialist is responsible for the operation enhancement and support of the Microsoft Teams platform with a strong focus on voice functionalities integrations and governance. This role combines deep technical expertise with strategic advisory responsibilities within the M365 ecosystem.
Technical Skills
- Experience with PSTN and call centre integrations with Microsoft Teams.
- Proficiency in PowerShell for automation and troubleshooting.
- Solid understanding of the M365 service landscape and its interfaces.
- Familiarity with ITIL processes and service management tool usage.
- Proficient in using tools like Power BI and QoE Quality of Experience reports to monitor system performance, generate actionable insights and enhance operational efficiency.
- Solid understanding of networking protocols including VoIP, PSTN and SIP.
- Experienced in configuring Emergency Calling features such as:
- Emergency Calling Policies
- Location Based Routing (LBR)
- E911 setup
- Ensuring compliance and governance in enterprise telephony systems
- Skilled in configuration and troubleshooting of:
- Microsoft Teams Phone System
- Teams Room Systems
- Audio/Video peripherals and related hardware
Soft Skills
- Analytical thinking and a structured working style.
- Very strong communication skills and a proactive collaborative mindset.
- Experience with governance and compliance requirements.
Certifications
- Microsoft 365 Certified Teams Administrator Associate (MS700)
- Additional certifications such as MS900, MS101 are a plus
Mandatory Skills
Seniority Level
Employment Type
Job Function
- Engineering and Information Technology
Industries
- IT Services and IT Consulting
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