Overview

Logistics Process Manager (Cost to Serve) – The Process Manager (Cost to Serve) is the subject matter expert (SME) for logistics freight audit and settlement, ensuring robust, standardized, and efficient processes are established and fully leveraged throughout GSK. This role is part of the Global Logistics team and reports to the Global Process Owner for Logistics. The Global Logistics function oversees the planning and coordination of transportation networks, as well as the optimization of warehousing and distribution, to deliver medicines safely and efficiently to patients and customers worldwide.

We are seeking a high-calibre person who excels at managing complex logistics transformation projects, with a focus on simplification, standardization, and automation. You will be pivotal in optimizing GSK’s global logistics freight audit and payment operations, which encompass more than 40,000 intercontinental shipments each year across our Pharma and Vaccines network.

Key Responsibilities

• Be the Subject Matter Expert for the Freight Settlement process; provide expert guidance and support to stakeholders.
• Collaborate with internal and external stakeholders to define, document, and implement best-in-class processes for Cost to Serve.
• Own analytics requirements and tools to support visibility and analysis of freight spend.
• Lead and support change requests aimed at standardising invoicing processes across the GSK network.
• Own master data process requirements for effective freight audit and settlement and work with relevant teams to govern the same.
• Drive continuous improvement initiatives to optimise Cost to Serve processes through the change request governance process.
• Support audit readiness and contribute to the resolution of any findings related to Cost to Serve processes.
• Foster a culture of data-driven decision-making and process excellence within the logistics function.

Location

Ideally you will be based at one of the following logistics hubs: GSK HQ (London), Wavre (Belgium), Poznan (Poland) or Durham (North Carolina, USA).

About You

This position offers a unique opportunity to play a pivotal role in shaping and advancing subject matter expertise throughout GSK. You will bring substantial hands-on experience and deep knowledge in logistics and freight settlement, consistently upholding the highest standards of safety, quality, and operational excellence. You must be highly motivated and adept at navigating complex environments, with a proactive, self-driven approach to problem-solving, exceptional interpersonal skills, and the ability to influence and inspire others to achieve outstanding results. A strong commitment to continuous improvement and a practical, hands-on mindset are essential attributes.

About GSK

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our performance momentum to increase our positive impact on health. Our Ahead Together strategy centers on early intervention to prevent and alter the course of disease, protecting people and supporting healthcare systems. Our portfolio includes vaccines, specialty medicines, and general medicines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases. We strive to develop and launch new, groundbreaking treatments through scientific and technical excellence.

Application Closing Date

Application closing date – Monday 10th of November 2025 (COB).

Qualifications

Basic Qualifications:

• Relevant degree (e.g.; Supply Chain Management / Logistics / Finance) or strong relevant supply-chain and logistics experience.
• Understanding of governance and compliance (ideally from a highly-regulated environment).
• Strong data-analysis skills (e.g.; Power BI or similar data visualisation / reporting tools).

Preferred Qualifications:

• Knowledge / experience of GMP would be highly advantageous.

Benefits

• Competitive base Salary
• Annual bonus based on company performance
• Opportunities for on-the-job training courses
• Opportunities to attend and participate in industry conferences
• Support for professional development and chartership (GSK is accredited by IET, IMechE, IChemE and other bodies)
• Access to healthcare and wellbeing programmes
• Employee recognition programmes

Important notices

GSK is an Equal Opportunity Employer. This ensures all qualified applicants receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service or any basis prohibited under applicable law. We are committed to an agile working culture. If you need adjustments to our process, contact UKRecruitment.Adjustments@gsk.com or 0808 234 4391. The helpline is available 8.30am to 12.00 noon Monday to Friday. If your enquiry does not relate to adjustments, please refer to our UK Recruitment FAQ. GSK does not accept referrals from employment businesses/agencies without prior written authorization.

For US considerations, GSK may be required to capture and report expenses in the event you are interviewed, to comply with federal and state transparency requirements. See openpaymentsdata.cms.gov for more information.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of billions of people by the end of the decade through vaccines, specialty medicines and general medicines.

Seniority level: Not Applicable | Employment type: Full-time | Job function: Management and Manufacturing | Industries: Pharmaceutical Manufacturing