For over 60 years, SVR Laboratory has been a trusted name in dermocosmetics. Dermatologists and pharmacists around the world rely on our products, which are designed to solve real skin concerns. With a presence in more than 50 countries, our success is built on solid scientific expertise and a commitment to quality at every stage.

What makes us unique?

We’re driven by curiosity, care, and a love for innovation. Every formula is created to make skin healthier and people feel more confident in their everyday lives. At SVR, it’s all about putting people – and their skin – at the heart of everything we do.

Check out our brand film: FILM DE MARQUE ?EN

Who Are We Looking For?

We’re looking for a Logistics & Client Service Specialist Poland & Baltics HUB to join our Logistics and Client Service team in Warsaw, reporting directly to the Finance and Administration Director. You will play a pivotal role in ensuring operational excellence, cost efficiency and customer satisfaction across Poland and the Baltic countries.

Your daily responsibilities will include:

• Processing customer and internal orders in CRM: order handling, complaint, resolution, pricing setup, and customer account creation.
• Ongoing contact with logistics service providers, monitoring the efficiency and timeliness of service delivery, issues resolution.
• Reporting for internal and group needs, including the quantity/value of completed orders, order fulfillment status, inventory levels, planned product availability and providing clarifications.
• Explaining the discrepancies between discrepancies between customer orders and deliveries, reconciling settlements with customers.
• Coordinating the complaints and returns process, issuing corrections.
• Being the first point of contact for the sales team regarding logistics and customer service.
• Stock analysis, preparation of product reports (expired, destroyed, etc.).
• Coordinating product deliveries to SVR e-shop.
• Stock analysis, preparation of product reports (expired, destroyed, etc.).
• Coordination of data collection for environmental reporting purposes.
• Pro-actively proposing and implementing process improvement initiatives.

We Are Looking for Someone Who:

• Has 2+ years of experience in logistic & client service, preferably with experience in retail/pharmacy chains
• Proactive, goal and problem-solving oriented, capable of independent decision-making
• Excellent communication and interpersonal skills.
• Highly organized, with excellent time management skills.
• Proficient in Microsoft Excel, ERP systems.
• Fluent in Polish and English (knowledge of French is an asset).

We Offer:

• A salary that values your knowledge and experience
• Opportunities to grow your career in a dynamic, international company that values science, innovation, and care for people and their skin
• Flexible hybrid working model, giving you the freedom to balance remote and office-based work
• All the tools you need to succeed: laptop, and phone
• Attractive benefits package, including private healthcare, product discounts, an extra day off for your birthday, and more
• A friendly, supportive team and inspiring work environment

If you feel SVR could be your next opportunity, we’d love to hear from you!

Send your resume to: rekrutacja@svr.com (Please include the title of your application in the subject line, e.g., “Logistics & Client Service Specialist – Poland & Baltics”)

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Customer Service, Distribution, and Supply Chain

Industries

Personal Care Product Manufacturing