As a Location Support Specialist/ / IT Support, you will be responsible for handling a wide range of tasks that involve providing hands-on support to end users. This role serves as the on-site extension of the Support Services team, offering technical assistance and troubleshooting.
responsibilities :
Act as the on-site extension of Support Services, providing technical assistance and troubleshooting.
Provide hands-on support for end-user incidents that cannot be resolved remotely.
Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
Document and communicate ongoing assignments, progress, and potential areas for improvement.
Handle infrastructure-specific needs, including physical checks, work, and maintenance, as well as manage infrastructure vendors (e.g., ISP, telephone services).
Configure and hand out office equipment.
requirements-expected :
To succeed as a Business Tech/IT Support, you are solution-oriented and have a problem-solving attitude. You are service-minded and value interpersonal communication.
Experience in providing hardware and software diagnostics and support.
Proficiency in operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.).
Proficiency in understanding IT infrastructure services, components, and architecture.
A holistic approach with a commitment to solving issues by identifying and addressing root causes.
Ability to multitask and manage different situations and people simultaneously.
Strong communication skills.
Knowledge and understanding of systems (operating systems, APIs, etc.).
Service delivery and troubleshooting skills.
Technical writing abilities.
Experience with ITSM and ServiceNow.
Fluent in written and spoken English & Polish.
offered :
Stable employment contract in an international company with a unique culture
Hybrid work model (3 days in the office, 2 days WFH)
25% staff discount for you and your family member
Access to the LinkedIn Learning Platform
Sharing the cost of Sports Activities
Sharing the cost of Private health insurance
Referral Program for external colleagues joining
Regular feedback from your manager and colleagues, so you can grow
Extensive internal trainings and onboarding program
Possibility of growing within the company (over 70% of our recruitment processes are internal)
benefits :
sharing the costs of sports activities
private medical care
life insurance
corporate products and services at discounted prices
