As a Location Support Specialist / IT Support (temporary role for 18 months) , you will be responsible for handling a wide range of tasks that involve providing hands-on support to end users. This role serves as the on-site extension of the Support Services team, offering technical assistance and troubleshooting.
You will:
Act as the on-site extension of Support Services, providing technical assistance and troubleshooting.
Provide hands-on support for end-user incidents that cannot be resolved remotely.
Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
Document and communicate ongoing assignments, progress, and potential areas for improvement.
Handle infrastructure-specific needs, including physical checks, work, and maintenance, as well as manage infrastructure vendors (e.g., ISP, telephone services).
requirements-expected :
Youll collaborate with members of the Business Tech team, providing continuous support to our stores, offices, and logistics centers. Together, youll ensure smooth IT operations and efficient service delivery across all locations.
WHO YOU ARE
We are looking for people with…
Experience in providing hardware and software diagnostics and support.
Proficiency in operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.).
Proficiency in understanding IT infrastructure services, components, and architecture.
A holistic approach with a commitment to solving issues by identifying and addressing root causes.
Ability to multitask and manage different situations and people simultaneously.
Knowledge and understanding of systems (operating systems, APIs, etc.).
Service delivery and troubleshooting skills.
Technical writing abilities.
Experience with ITSM and ServiceNow.
And people who are…
Solution-oriented and have a problem-solving attitude
Service-minded and self-driven to help others
Strong in communication and value interpersonal communication
Fluent in written and spoken English & Polish.
offered :
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
Additionally, what’s in it for you:
25% discount in all H&M brands
H&M Incentive share scheme (HIP)
Sport card or access to Multilife Program with employer’s contribution for you & optionally for dependent members
Life insurance in attractive price
Private medical insurance with employers’ contribution for you & optionally for dependent members
1 additional day off after being with us 10 years (& after every 5 years)
Bonus for referring a friend to work in H&M
Glasses compensation
Hybrid work model (3 days in the office, 2 days WFH)
benefits :
sharing the costs of sports activities
private medical care
life insurance
corporate products and services at discounted prices
