As a Location Support Specialist / IT Support, you will play a key role in coordinating and driving IT incident resolution. You will ensure effective collaboration between internal teams and external vendors while maintaining operational stability across the organization.
You will:
Coordinate and manage incidents, service requests, and infrastructure-related matters with external 3rd-party vendors.
Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
Offer technical assistance by troubleshooting malfunctioning software and hardware and perform local installations for offices and warehouses.
Document and communicate ongoing assignments, progress, and potential areas for improvement.
Provide hands-on support for end-user incidents that cannot be resolved remotely.
Handle infrastructure-specific needs, including physical checks, work, and maintenance, as well as managing infrastructure vendors (e.g., ISP, telephone services).
requirements-expected :
Youll collaborate with members of the Business Tech team, providing continuous support to our stores, offices, and logistics centers. Together, youll ensure smooth IT operations and efficient service delivery across all locations.
WHO YOU ARE
We are looking for people with…
Experience with multitasking and coordination of incidents between several stakeholders.
Service delivery and troubleshooting skills.
Understanding operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.).
Understanding of IT infrastructure services, components, and architecture.
A holistic approach with a commitment to solving issues by identifying and addressing root causes.
Experience with ITSM and ServiceNow.
And people who are…
Solution-oriented and have a problem-solving attitude.
Service-minded and self-driven to help others.
Strong in communication and value interpersonal communication.
Fluent in written and spoken English & Polish.
offered :
Employment contract.
Lunch card with a monthly top-up of PLN 200 for restaurants and grocery stores
Provided lunches in the office cafeteria.
25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET).
H&M HIP incentive program.
Referral bonus for recommending externally hired colleagues (from PLN 480 to PLN 1,200 gross, depending on the position).
Co-financed private medical care and life insurance.
Co-financed access to either a Multisport Card or a Medicover Sport Card.
Co-financed access to the Multilife Platform, offering psychological and dietary consultations, language courses, and more.
Access to the MyBenefit platform.
Occasional coupons and bonuses throughout the year.
Compensation for prescribed corrective glasses.
Additional day off (jubilee).
Educational Learning Studio platform, including LinkedIn Learning.
Structured year-round development process with goal setting, performance evaluation, and achievement review.
Career opportunities, with 70% of our recruitment processes filled through internal promotions.
benefits :
sharing the costs of sports activities
private medical care
life insurance
corporate products and services at discounted prices
