As a Local IT Officer, you will be the primary IT contact for users in your geographical area, ensuring efficient IT service delivery and prompt issue resolution. This role requires a hands-on approach to IT support, training, and stakeholder management. You will actively engage with end-users, manage local IT operations, support global IT projects, and ensure compliance with IT security and asset management protocols. This role requires presence in the Pilawa factory at least twice a week.
responsibilities :
Provide proactive IT support, ensuring efficient use of IT tools and systems.
Monitor and enhance local customer satisfaction by addressing IT issues and feedback.
Ensure compliance with standard IT processes, issue resolution, and escalation procedures.
Act as the local representative for IT projects and rollouts.
Facilitate IT training and communication to keep local users informed.
Manage IT incidents, collaborate with global teams, and oversee timely resolution.
Oversee IT asset management, maintaining accurate records of hardware and software.
Manage financial processes for local IT costs, including invoicing and purchase orders.
requirements-expected :
Bachelors degree in IT or a related field.
Minimum of 3 years of IT experience, including 3-5 years managing IT services in a local or global organization.
Strong knowledge of IT infrastructure, including networking, firewalls, and workplace services.
Service-oriented mindset with experience in shared IT solutions.
Excellent communication and stakeholder management skills.
Ability to work independently and handle operational challenges under pressure.
Process-driven, with experience in continuous improvement methodologies (e.g., Lean, Six Sigma).
Fluency in both Polish and English.
Hands-on experience with IT tools and service management best practices.
offered :
Learning Cafeteria (incl. Percipio).
Private medical care.
Life insurance.
Multisport card.
Corporate products at discounted prices.
Referral program.
STI Bonus.
benefits :
sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
flexible working time
fruits
corporate products and services at discounted prices
