Informacje o stanowisku

We are seeking a highly motivated and skilled UNIX / Linux Systems Engineer who will play a crucial role in the release management of Configuration Management for essential tools, applications, and platforms. This position involves leading the configuration, synchronization, and management of project repositories, ensuring compliance with quality standards, and supporting project leads in coordinating the software development process.

Who You Are

Main requirements:

• Strong experience with Unix/Linux system administration
• Knowledge of network protocols – SSH, HTTPS, DNS, DHCP, SNMP
• Experience in setup, configuration and troubleshooting of VMware
• Experience in setup, configuration and troubleshooting of Kubernetes and Docker
• Experience with database solutions like MySQL, Elasticsearch, DynamoDB
• Basic familiarity with AWS, API (SOAP / REST)

Key areas of responsibility:

• Educate internal teams and Customer experience Cloud Customers on the deployment process, CX Agent technical specs and service expectations
• Remotely assist customers with the deployment and installation of CX Agent
• Provide second/third level technical support for CX Agent and CX Cloud
• Apply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
• Act as a technical specialist and provide support on a world-wide basis.
• Interact across TAC (Technical Assistance Center) teams and development teams at peer level
• Manage cases as they come in for CX Cloud Support or CX Agent Support
• Update all cases through our Case management system, ensuring accurate and timely notes are kept for all customer interactions and tasks completed
• Troubleshooting automation

About Us

Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” (EngineeringAI) methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital. For more information, please go to .

With Ascendion ( ), you:

• Will get to work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering.
• At Ascendion you have high chances of project extension or redeployment to other clients.
• Additionally, you can also share CV of anyone you know. We have a referral policy in place.

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