Learning Services Specialist with German (Austrian market)

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The Position

Are you ready to take your administrative expertise to the next level while creating exceptional customer experiences and driving innovative processes forward? If you thrive in a digital‑first world, excel in communication, and are passionate about continuous improvement, then HR Learning Services is the perfect place for you to shine. Join us and be part of a team where your ideas and skills can make a real impact.

Tasks & Responsibilities

• As Learning Services Specialist, you are responsible for the administrative end‑to‑end processing and professional support in the area of HR Learning Services, taking into account the legal, operational agreements and other applicable arrangements.
• Process the recurring learning services portfolio from training management, vendor management and promotions to rollouts, while continuously focusing on potential areas of improvement and customer experience excellence.
• Support the HR Learning Services transitions and ramp‑up activities, ensuring high‑quality service provision, operational readiness and compliance for Austrian CoE from day one.
• Provide an excellent customer experience when advising customers and working with stakeholders or other internal or external business partners, leveraging strong communication, social and technical competencies.
• Work in projects and be measured against Key Performance Indicators (KPIs) / Service Level Agreements (SLAs) to strive for continuous improvement measures.

About our future employee

You should be fluent in German (C1) and English (B2) and have at least 2 years of professional experience, preferably in the HR services area (Learning Operations/Events management would be an additional advantage).

Additionally, we are looking for:

• Minimum Bachelor’s degree
• Independent, structured and solution‑oriented working style (e.g. in the HR 3‑pillar model)
• Distinct empathy, team spirit, accountability, and service orientation
• Experience in process optimisation and project work together with an open, collaborative mindset and great organisational skills
• Expertise working with ServiceNow, Learning Management System (SAP), Learning Experience Platform (Degreed) and MS Office would be beneficial.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that values differences as strengths. Here, your development is our priority. We support you in building a career in a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. You will have access to programs and groups that ensure your health and wellbeing are looked after and you will be part of a team that constantly innovates to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com