Informacje o stanowisku

responsibilities :

• Creating Instructor Led and On the Job Trainings in the LMS
• Building and maintaining complex Curricula and Programs
• Editing and revising items, curricula, programs as needed
• Creating and managing learner roles and direct assignments
• Managing records and learning history
• Pulling reports as needed
• Providing audit support as needed
• Acting as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate
• Responding to and troubleshoot inquiries training course-related issues
• Supporting continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary

• 2-4 years of experience with LMS administration, customer service or case management
• Bachelor’s degree or the equivalent combination of education and experience required
• Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems preferred
• Experience with a ticketing system/case management preferred (ServiceNow preferred)
• Strong critical thinking and problem-solving skills
• Experience working in a HR shared service center is a plus

• Hybrid work model
• Subsidy for a sports card
• Medical care subsidy
• Group insurance

• sharing the costs of sports activities
• private medical care
• life insurance

Warszawa - Oferty pracy w okolicznych lokalizacjach