Informacje o stanowisku

Lead UI/UX Designer (LLM-based Productivity Tool)

Miejsce pracy: Kraków

Technologies we use

Expected

• Figma
• Adobe Creative Suite

About the project

Group AI Management and Strategy (AIMS) team is responsible for developing and implementing Group-wide strategic programs across HSBC aimed at accelerating the commercialisation and delivery of Artificial Intelligence / Machine Learning (AI/ML). Key areas of focus include responsible development practices, common platforms and capabilities, AI technology enablement, governance, and the Group-wide AI Strategy.

HSBC is enhancing the utilisation of Generative AI to boost colleagues' productivity and increase their effectiveness, ensuring a controlled and responsible approach. We are looking for an UI / UX Lead to play a crucial role in shaping the user experience strategy and implement the interface design of an LLM-based productivity tool. This role combines rapid prototyping, collaborating across teams, user feedback, and design excellence to develop the best-in-class colleague productivity app at the bank.

Your responsibilities

• Develop and implement a user experience strategy that aligns with the objectives of the LLM-based productivity tool, ensuring it meets colleagues’ needs and drives productivity.
• Lead the UI/UX team in rapidly prototyping features and designs from high-level requirements to support agile prioritisation, discussion, and delivery.
• Establish design standards by applying customer experience best practices, libraries, and frameworks to produce high-quality code and deliver an exceptional user experience.
• Maintain rigorous standards of design excellence, ensuring interfaces are both functional and visually intuitive, and report on UX impact using qualitative and quantitative metrics.
• Collaborate with product owners, developers, and users to deliver design solutions aligned with business objectives and user needs, utilising JIRA, Kanban boards, and CICD pipeline to ensure structured collaboration with Technology and Product teams.
• Collaborate with the Adoption & Engagement Lead to leverage user feedback to gain insights into requirements, trends, and habits, to inform design decisions and enhance user experience.
• Stay abreast of industry trends and incorporate innovative design practices to maintain the application as a best-in-class productivity tool.
• Lead, inspire, and develop the UX/UI design team by fostering a collaborative culture, motivating high-quality output, and supporting junior UI developers globally through effective delegation and structured feedback.

Our requirements

• A strong portfolio showcasing leadership in UI/UX design, including experience with web applications, design systems, and user research.
• Experience with user research methods to inform design decisions.
• Experience in developing and understanding of emerging technologies such as Artificial Intelligence and Generative Artificial Intelligence (AI/GAI).
• Proven leadership capabilities, with experience in leading UX teams and managing cross-functional projects.
• Exceptional interpersonal and communication skills, with the ability to articulate AI concepts to technical and non-technical audiences.
• Excellent written and verbal communication skills to effectively convey information to users and engage senior stakeholders.
• Strong ability to analyse data and translate insights into strategic actions and design.
• Proactive attitude, self-motivated, goal-oriented, and passionate about staying up to date on the latest technology advancements and their benefits to financial services.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC..Before you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates only..In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at:

Praca Kraków

Kraków - Oferty pracy w okolicznych lokalizacjach