Informacje o stanowisku

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Hi, Im Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your background.

The Lead Business Analyst will workshop & manage customer requirements, define functional specifications, support build & test phases, and directly configure the CSG CPQ and Order Management system.

We are looking for a Senior Business Analyst who will:

• Dive deep into telecommunications, developing detailed knowledge of markets, products, sales, delivery, and operations.
• Solve real-world business problems considering technical, financial, and operational constraints.
• Take ownership of business analysis initiatives, ensuring work packages are delivered on time, with quality standards, and scope as agreed with the Project Manager.
• Create end-to-end solution blueprints and configure workflows and catalogs, considering exception and failure scenarios for robustness.
• Contribute to our methodology to improve efficiency and effectiveness.
• Manage client expectations through workshops and feedback sessions.
• Work collaboratively within a team and independently when required.
• Mentor and lead a team of aspiring solution designers.

Is this opportunity right for you? We are looking for candidates who:

• Have hands-on coding experience, understanding when to use global/local variables and object-oriented programming concepts, with a technical background in software configuration/development.
• Possess 5-7 years of experience as a business analyst in telecom billing, product catalog, or pricing domains.
• Exhibit strong communication and business analysis skills, including requirement documentation and business process mapping.
• Have experience working as a vendor.
• Have hands-on experience with configuration-driven systems (e.g., Salesforce, SAP, ServiceNow, Siebel).
• Demonstrate English proficiency in a business environment.

Our Guiding Principles

Impact: Always help and empower others, colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect.

Inspiration: Be bold in your thinking and passionate about your work. Test innovative ideas without fear of failure.

Perks & Benefits:

• Flexible work arrangements: remote, in-office, or hybrid.
• Employee Belonging Groups.
• Healthcare: Dental, Medical, and Vision.
• Paid Vacation, Volunteer, and Holiday Time Off.
• And more!

If you need accommodations due to a disability during the application process, please call +1 (402) 431-7440 or email us. CSG provides accommodations for persons with disabilities in employment, including during hiring, interviews, and testing processes.

Our Story

CSG empowers companies to create unforgettable experiences, making it easier for people and businesses to connect, use, and pay for valued services. For over 40 years, our technologies and people have helped leading brands solve tough business challenges and adapt to the digital economy.

We foster a culture of integrity, innovation, and impact, committed to building a better future together. Learn more about CSG Inclusion & Impact here.

Location(s):

PT. BRAGA OFFICE, Barcelona (Remote), ES. Madrid (Remote), PL. Warsaw (Remote)

Warszawa - Oferty pracy w okolicznych lokalizacjach