The role of a Network Operations Engineer is responsible for the Day to Day availability of the production network which includes all aspects of the Data, Voice and Contact Center Services capabilities. The candidate will work closely with a mixture of Internal and External resources including Vendors/Partners to provide Level 2 support.
responsibilities :
Providing second-level network Incident Management and Patch management
You will also work on service restoration, sustainability, and proactive service improvement
Participating and at times leading Major Incident conference calls and can identify required resources. Provide full Root Cause Analysis for any production outages
Implementing repeatable move, add, changes for LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity
Functioning as a point of contact for other engineers for Incidents and Changes
Employing production monitoring tools to ensure that all systems are running and available
requirements-expected :
3+ years of experience engineering large complex enterprise environments
Knowledge of Carrier Services – SDWAN & WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point
Expertise with Network Operating Systems (IOS, Aruba OS)
Familiarity with IT governance standards and compliance including ITIL and SOC
Strong customer service skills. Good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.
Strong analytical skills, able to use complex data to find opportunities, recognize problems and draw logical conclusions.
Experience with working as part of a Global 24*7 support model
