The role of a Network Operations Engineer is responsible for the Day to Day availability of the production network which includes all aspects of the Data, Voice and Contact Center Services capabilities. The candidate will work closely with a mixture of Internal and External resources including Vendors/Partners to provide Level 2 support.

LAN/WAN Engineer

Your responsibilities

• Providing second-level network Incident Management and Patch management
• You will also work on service restoration, sustainability, and proactive service improvement
• Participating and at times leading Major Incident conference calls and can identify required resources. Provide full Root Cause Analysis for any production outages
• Implementing repeatable move, add, changes for LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity
• Functioning as a point of contact for other engineers for Incidents and Changes
• Employing production monitoring tools to ensure that all systems are running and available

Our requirements

• 3+ years of experience engineering large complex enterprise environments
• Knowledge of Carrier Services – SDWAN & WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point
• Expertise with Network Operating Systems (IOS, Aruba OS)
• Familiarity with IT governance standards and compliance including ITIL and SOC
• Strong customer service skills. Good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.
• Strong analytical skills, able to use complex data to find opportunities, recognize problems and draw logical conclusions.
• Experience with working as part of a Global 24*7 support model
• Certifications: Network +, CCNA, CCNP
• Knowledge of networking infrastructure suppliers and service offerings including; Cisco, Aruba, Checkpoint, Fortinet, Riverbed, Zscaler
• Demonstrable understanding of network load balancers and firewalls
• Experience with monitoring applications such as SolarWinds & Riverbed
• Ability to produce and present technical information to both technical and non-technical personnel

What we offer

• 100% work from the office in Gdańsk
• 9h per day (lunch break included in working time)
• Working hours: 12:00-21:00