technologies-expected :

about-project :

Are you the kind of person who enjoys solving problems, talking to people, and making complex things simple? Do you speak fluent English and feel comfortable guiding others through technical topics? If so, we might have the perfect role for you!
We’re looking for a L3 Support Engineer to support our growing product. You’ll be the bridge between our technology and our clients—helping them succeed, answering their questions, and ensuring they get the most out of our solution. This is a great opportunity for someone who enjoys working with both people and technology and isn’t afraid to speak up.

responsibilities :

Handling L3 support tickets – analyzing and resolving complex technical issues that require in-depth system and development knowledge.
Supporting development and operations teams in troubleshooting and implementing fixes.
Performing log, trace, system metrics, and application data analysis to quickly identify the root cause of incidents.
Developing and maintaining tools for monitoring, automation, and troubleshooting.
Collaborating with DevOps and QA teams to deploy fixes and improve CI/CD processes.
Ensuring high availability and performance of applications and integrations (.NET, databases, APIs).
Participating in the on-call rotation and providing support outside regular business hours when required.
Documenting solutions and sharing knowledge with L1/L2 teams.
Working in accordance with ITIL best practices for incident, problem, and change management.

requirements-expected :

Proven experience in an L3 support role (Support Engineer / System Engineer / Developer).
Strong knowledge of .NET 8 and C#.
Hands-on experience with REST API and Web API, plus working knowledge of SOAP API.
Solid experience with Docker / Kubernetes / OpenShift / Azure.
Strong knowledge of MS SQL and PostgreSQL (query optimization, performance tuning, debugging).
Experience with Kafka or similar messaging systems.
Familiarity with tools such as MinIO, Strapi, Grafana, Azure DevOps.
Strong troubleshooting and problem-solving skills.
Fluent English (spoken and written).
Flexibility and readiness for on-call support and occasional work outside standard hours.

offered :

100% remote work: Harness the power of technology with our remote-first approach. Work from the comfort of your space while staying connected and collaborative.
Flexible hours: Find your rhythm with hours that align to your lifestyle. We understand that productivity isn’t confined to the typical 9-to-5.
International projects: Engage in projects that transcend borders. Experience the thrill of working with diverse teams and clients from different parts of the world.Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Business english lessons: Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Participation in charity actions: Connect with the community and contribute to causes that matter. Join us in various charity initiatives and be a part of change that extends beyond business.
In-house technology workshops: Stay at the forefront of technology. Dive deep into topics, refine your skills, and learn from peers through our regular tech workshops.

benefits :

about-project :