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L2 Support Engineer - Warsaw, Poland (Full Time Position)

Client:

Axiom Technologies

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6510ab4d725f

Job Views:

18

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

1. Minimum of two to three (3-5) years of direct PC and Laptop hardware service experience.
2. Basic knowledge of network devices.
3. Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
4. Skilled in desk side support and PC break/fix including administration of Windows O/S and basic skills on desk side support for smartphones, Apple devices, and MAC OS.
5. Experience with Anti-spyware and Anti-Virus Software, SCCM.
6. Basic Knowledge of Servers, Storage, Tape libraries, TCP/IP networking, DNS, DHCP, VPN, and RDP.
7. Good written and oral communication skills with clients and management.
8. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
9. Ability to work with deadlines and complete tasks on time.
10. Expert in installing and troubleshooting desktop applications, MS Office, O365, Outlook, Skype, basic applications, etc.
11. Installation of Windows in new laptop/desktop and replicating configuration from old machine, SCCM OS deployment.
12. Coordinating with various technical teams to resolve issues.
13. Installation and troubleshooting of printers, scanners, and other end-user devices.
14. Smart hand support includes L1 activities for Server and Network.
15. Keep track of asset transactions and inventories up to date.
16. Address user tickets regarding hardware, software, and networking.
17. Walk customers through installing applications and computer peripherals.
18. Guide users with simple, step-by-step instructions.
19. Conduct remote troubleshooting.
20. Test alternative pathways until you resolve an issue.
21. Customize desktop applications to meet user needs.
22. Record technical issues and solutions in logs.
23. Direct unresolved issues to the next level of support personnel.
24. Follow up with clients to ensure their systems are functional.
25. Report customer feedback and potential product requests.
26. Help create technical documentation and manuals.
27. Provide technical assistance and support for incoming queries and issues related to desktop support, mobile device management, and video conferencing support.
28. Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement, and pickup of devices set for retirement.
29. Wipe drives with proper chain of custody and inventory management.
30. Resolve incidents and upgrade different types of software and hardware.
31. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards.
32. Diagnose and resolve software and hardware incidents, including operating systems (Windows 7/10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.).
33. Perform daily health checks, standby, and support for meeting rooms.
34. Audio & Video devices.
35. Must accurately record, update, and document requests using the IT service desk system.
36. Professionalism when resolving service delivery and client issues in a timely manner.
37. Determine the best solution based on the issue and details provided by customers.
38. Identify and escalate business and technical challenges as appropriate and in a timely manner.
39. Communicate with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times.
40. Attend and participate in regularly scheduled team meetings, development training, and other meetings as needed.

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to (email address).

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