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L1 Technical Remote Support Engineer with German
  • Wrocław
L1 Technical Remote Support Engineer with German
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Genpact PL
8. 11. 2024
Informacje o stanowisku

responsibilities :


  • Promoting customer satisfaction
  • Close cooperation with Level 2
  • Using predefined technical tools
  • Collaboration with all internal stakeholders such as quality, sales, etc.
  • Documenting and processing tickets in our CRM system
  • Compliance with internal KDGs and internal/external SLAs
  • Compliance with the specified processes and work instructions
  • Establish lean management thinking
  • Performance and processing of the given tasks
  • Improving knowledge in the individual products
  • Knowledge of all specified processes
  • Expand knowledge through continuous training to keep up to date on new changes or product launches
  • Take over special parts like Webshop, Knowledge center or customer portal
  • Recognize the priority of individual cases
  • Support quality through documentation and recording of cases

requirements-expected :


  • Technical training, comparable relevant qualification, or a very good technical understanding
  • Innovative open understanding of relevant topics
  • Interested in Lean and Agile
  • High understanding of our processes
  • Open understanding of the activity in the service desk
  • Understanding of the expectations of our external and internal partners
  • Very good teamwork and communication skills
  • Diverse attitude towards all employees and open communication culture
  • International networking with all service desk colleagues
  • Mastering and promoting company values
  • Fluent in English and German, both verbal and written
  • Travel requirements: Less than 10%
  • Shift work system

offered :


  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development in a new project
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days)

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • extra leave
  • Free access to our award-winning learning platform

  • Praca Wrocław
  • Wrocław - Oferty pracy w okolicznych lokalizacjach


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