Informacje o stanowisku

responsibilities :

• Promoting customer satisfaction
• Close cooperation with Level 2
• Using predefined technical tools
• Collaboration with all internal stakeholders such as quality, sales, etc.
• Documenting and processing tickets in our CRM system
• Compliance with internal KDGs and internal/external SLAs
• Compliance with the specified processes and work instructions
• Establish lean management thinking
• Performance and processing of the given tasks
• Improving knowledge in the individual products
• Knowledge of all specified processes
• Expand knowledge through continuous training to keep up to date on new changes or product launches
• Take over special parts like Webshop, Knowledge center or customer portal
• Recognize the priority of individual cases
• Support quality through documentation and recording of cases

• Technical training, comparable relevant qualification, or a very good technical understanding
• Innovative open understanding of relevant topics
• Interested in Lean and Agile
• High understanding of our processes
• Open understanding of the activity in the service desk
• Understanding of the expectations of our external and internal partners
• Very good teamwork and communication skills
• Diverse attitude towards all employees and open communication culture
• International networking with all service desk colleagues
• Mastering and promoting company values
• Fluent in English and German, both verbal and written
• Travel requirements: Less than 10%
• Shift Requirement: Regular business hours

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development in a new project
• Benefits (Insurance, Luxmed, Multisport, additional vacation days)

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• extra leave
• Free access to our award-winning learning platform

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