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L1 Support Engineer with German
Wrocław
Nazwa pozycji
L1 Support Engineer with German
Lokalizacja
Wrocław
, Wrocław, Lower Silesian Voivodeship, Polska
Firma
Genpact PL
Dodano
25. 12. 2024
Informacje o stanowisku
responsibilities :
Promoting customer satisfaction
Close cooperation with Level 2
Using predefined technical tools
Collaboration with all internal stakeholders such as quality, sales, etc.
Documenting and processing tickets in our CRM system
Compliance with internal KDGs and internal/external SLAs
Compliance with the specified processes and work instructions
Establish lean management thinking
Performance and processing of the given tasks
Improving knowledge in the individual products
Knowledge of all specified processes
Expand knowledge through continuous training to keep up to date on new changes or product launches
Take over special parts like Webshop, Knowledge center or customer portal
Recognize the priority of individual cases
Support quality through documentation and recording of cases
requirements-expected :
Technical training, comparable relevant qualification, or a very good technical understanding
Innovative open understanding of relevant topics
Interested in Lean and Agile
High understanding of our processes
Open understanding of the activity in the service desk
Understanding of the expectations of our external and internal partners
Very good teamwork and communication skills
Diverse attitude towards all employees and open communication culture
International networking with all service desk colleagues
Mastering and promoting company values
Fluent in English and German, both verbal and written
Travel requirements: Less than 10%
Shift work system
offered :
Attractive salary
Stable job offer – employment contract
Various trainings (initiating, soft skills)
Possibility of development in a new project
Benefits (Insurance, Luxmed, Multisport, additional vacation days)
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
extra leave
Free access to our award-winning learning platform
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