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L1 IT Support Engineer (24/7)
  • Wrocław
L1 IT Support Engineer (24/7)
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Hays Poland
15. 3. 2025
Informacje o stanowisku

L1 IT Support Engineer (24/7)

Miejsce pracy: Wrocław

Your responsibilities

  • Monitor and respond to alerts and incidents according to predefined runbooks.
  • Execute standard service requests (SRs) and change requests (CRs) following pre-approved guidelines.
  • Perform initial incident triage as reported by the Security Operation Center (SOC), Major Incident Management (MIM), and Support Desk (SD).
  • Utilize automation tools and services developed by our Tech Squads to enhance incident resolution.
  • Document all incident resolutions and escalation actions in our IT Service Management (ITSM) system.
  • Adhere strictly to defined SLAs and KPIs.
  • Communicate with internal and external stakeholders.
  • Maintain and manage knowledge base documentation.

Employer requirements

  • Proficient in incident triaging and incident management.
  • Possesses troubleshooting skills across server operating systems (Windows and Linux), cloud platforms (AWS and Azure), and networks.
  • Experienced with ITSM tools (e.g., ServiceNow, Jira).
  • Strong communication skills for effective stakeholder engagement.
  • Proficient in service request and change management processes.
  • Certified in ITIL v4.
Hays Poland sp. z o.o. jest agencją zatrudnienia nr 361.

  • Praca Wrocław
  • Administrator IT Wrocław
  • Specjalista ds. bezpieczeństwa IT Wrocław
  • Wrocław - Oferty pracy w okolicznych lokalizacjach


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