L1 IT Service Desk Officer with French and Polish

System operacyjny

• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
• Update incidents with detailed and relevant information in a timely and effective manner;
• Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
• Escalate an incident or troubleshoot tickets according to the company escalation processes;
• Ensure Customer Service Level Agreements are met or exceeded;
• Respond to customer enquiries in a timely and efficient manner;
• Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
• Execute transactions as per prescribed guidelines and timelines
• Ensure customer/user confidentiality and data protection at all times

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use French language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 work days from the office per week)

• prywatna opieka medyczna
• strefa relaksu
• dodatkowe świadczenia socjalne
• program rekomendacji pracowników
• inicjatywy dobroczynne
• Multisport card
• Christmas bonus
• semi-annual bonus
• training and courses

• CV analysis
• Call with the Recruiter
• Tests/Language verification
• Video interview
• Final decision

Infosys Poland Sp. z o.o. - Kraków

Infosys Poland Sp. z o.o.