Informacje o stanowisku

technologies-optional :

• Freshdesk
• Zendesk
• Jira
• Confluence
• Microsoft 365

• As part of a dynamic L1 Customer Support Team, you’ll be at the heart of customer support — walking users through the service, solving technical issues and reporting bugs. With your focus and communication skills, you’ll help shape an exceptional support experience for every customer.
• Working Hours and Schedule
• As a member of the 24/7 Support Team, you will be required to work on a rotating shift schedule that includes day, evening, and night shifts. This schedule also includes coverage on weekends and public holidays, but you can always trade shifts with your colleagues.

• Creating and dispatching tickets
• Responding to user questions via tickets, phone, and chat, analyzing and fixing problems
• Solving technical issues related to their cloud platform and backup solution
• Bug reporting: documenting and reporting bugs identified through customer interactions, including detailed steps to reproduce the issues.
• Service Configuration: ability to guide customers through basic configurations and steps.
• Establishing trustworthy relations and increasing customer satisfaction
• Collecting valuable information and feedback from our customers which can be used for the continuous improvement of our products and services
• Share information regarding recent fixes and best practices in a proactive manner

• 1 year of customer support experience in the IT sphere
• Familiarity with Ticketing Systems: experience using ticketing system like Freshdesk, Zendesk or Jira/Confluence to report and manage/document internal information.
• Advanced level of English
• Good communication skills and ability to convey complex information effectively
• Being accurate in details
• Being capable of answering questions
• Proven ability to investigate and troubleshoot technical issues

• Official employment – Umowa o pracę contract
• 4 additional working days of vacation leave per full calendar year
• 3 days of internal sick leave without a doctor`s note
• Health and Life Insurance
• Employee Capital Plan (PPK)
• Multisport card compensation
• Coverage of professional training sessions, meetups, etc.
• English-speaking club with native speakers
• Polish language classes
• Internet and Glasses reimbursement
• Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies
• Winter and summer parties, events, team-buildings

Kraków - Oferty pracy w okolicznych lokalizacjach