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Requisition ID: 1560979

Knowledge Management – Supervising Associate

Hybrid model: 2 days office/3 days remote

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

Knowledge Management is a sub-function under Enterprise Technology - Service Management. The mission of Knowledge Management function is to improve EY Technology Customer experience by promoting a self-service and knowledge sharing culture while ensuring information is easy to find and available just when it’s needed.

Your key responsibilities

• Oversee IT Services knowledge content, ensuring timely reviews, effective task management, and prompt remediation of outdated or incorrect information, in line with defined standards and policies.
• Identify, engage, and educate Product Experts on KM best practices and continuous delivery.
• Serve as a primary point of contact and provide mentorship and guidance to junior team members, acting as a role model to support their development and growth.
• Continuous improvement of the knowledge database based on internal policy, knowledge consumption metrics, and client feedback.

Skills and attributes for success

• Good knowledge of IT Services functions and ITIL.
• Solid presentation skills, and an ability to influence an audience of technical experts on content quality.
• Possess an innovative mindset, open to share new ideas and work comfortably within global teams.

To qualify for the role, you must have

• Prior experience with Content Management and Community engagement.
• Working experience with ServiceNow, preferably with the Knowledge Management application.
• Excellent English language skills (verbal and written).

Ideally, you’ll also have

• A KCS Certification.
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
• Experience with data summarization and visualization tools.
• Understanding of Agile methodology.
  
  

What we look for

• An eye for quality and the ability to work proactively.
• A team player, able to self-motivate and motivate others in a global/virtual environment.
  
  

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain, and the United Kingdom – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in

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