Informacje o stanowisku

responsibilities :

• Develop and own the global Knowledge Management strategy aligned to RR GBS service goals and ServiceNow platform capabilities.
• Establish governance models, taxonomies, metadata standards, and lifecycle policies to ensure quality, compliance, and version control.
• Create and maintain enterprise-wide knowledge architecture to support AI readiness and interoperability across domains.
• Design and implement AI-ready knowledge structures (metadata tagging, contextualization) to enable generative and agentic capabilities.
• Partner with Product Owners to deliver curated, validated content for GenAI chatbots.
• Apply retrieval-augmented generation (RAG) and prompt-engineering principles to optimize how AI systems interact with enterprise knowledge.
• Maintain and regularly refresh repositories to ensure content is accurate, relevant, and searchable.
• Leverage AI-assisted authoring, summarization, and classification tools to accelerate content lifecycle management.
• Drive continuous improvement of findability, deflection, and reuse metrics through analytics and user feedback.
• Build and lead a global community of knowledge owners and SMEs across Finance, HR, Procurement, and IT.
• Deliver training and enablement programs on knowledge capture, authoring standards, and AI literacy.
• Embed knowledge capture into daily workflows, automation feedback loops, and incident resolution processes.
• Produce insight reports to guide continuous improvement and ROI of the knowledge ecosystem.

• 3+ years’ experience in Knowledge Management, Content Strategy, or Information Architecture within a large-scale or GBS organization.
• Deep experience with ServiceNow Knowledge Management, semantic search, and AI-enabled content systems.
• Exceptional writing, editing, and information-design skills; ability to structure content for both human readability and AI consumption.
• Ability to transform unstructured information into structured, tagged, and contextualized datasets for GenAI models.
• Skilled in aligning cross-functional stakeholders, engineers, process owners, and service teams, to drive shared outcomes.

• Private healthcare and group life insurance
• Annual bonus
• myBenefit platform/subsidy for Multisport cards
• Internet and electricity allowance for remote work
• Increased funding for the Employee Capital Plans (PPK) program; Rolls-Royce Sp. z o.o. contributes 3% to this program
• Additional vacation days based on length of service with the employer
• Hybrid work model (2 days in the office / 3 days from home)
• Flexible start time between 7:00 AM and 9:00 AM
• Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20)

Kraków - Oferty pracy w okolicznych lokalizacjach