Join the Helprise team as a Knowledge Management Lead where you will drive innovation in knowledge organization and user engagement.
Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact.
Responsibilities
- Lead initiatives within the knowledge management space and manage operational knowledge using engaging and innovative techniques
- Research and implement a new knowledge management system that improves information organization and drives higher user engagement and satisfaction
- Identify, classify, and track all operational knowledge, including job aids, SOPs, policies, guides, training materials, scripts, email templates, etc.
- Partner with subject matter experts to ensure knowledge is accurate and concise, editing, adding, or removing information as needed
- Consult cross‑functional teams to ensure requirements and practices are clearly documented
- Design and implement cross‑functional knowledge approval processes
- Manage ongoing maintenance of all operational knowledge and drive continuous improvement
- Identify and track other knowledge management needs (technical writing, instructional design, etc.)
- Mentor and lead employees supporting knowledge management initiatives
- Leverage technology to provide realistic references to the website and app, such as emulators and simulators
Requirements
- Bachelor’s Degree in Business, Communications, Information Science, Journalism, Library Science, or Management and/or industry‑approved knowledge management certifications preferred
- 4+ years of experience in knowledge management, learning and development, content creation, or other relevant areas
- Experience owning small to medium‑sized projects
- Experience collaborating and owning aspects of large‑scale projects
- Experience acting in a leadership capacity in the workplace
- Strong passion for learning and implementing knowledge management methodologies and tools
- Ability to collaborate cross‑functionally; proactive and persuasive in working with other teams
- Experience working in fast‑paced environments and implementing high‑quality solutions quickly
- Ability to act autonomously while navigating new and ambiguous business initiatives
- Excellent facilitation, program management, and communication skills
- Experience using KM & Documentation platforms such as Confluence, Readme, Documentum, etc.
- Experience in a regulated environment within financial services or related functions preferred, but not required
Benefits
Work flexibility – Opportunity to adjust work to your lifestyle with flexible hours, remote or hybrid options as needed.
Basic Benefits Package – Private medical care, MultiSport card, and life insurance.
Development on your terms – Individual development budget and access to Lumina Learning tools and certified practitioners.
Integration and Shared Experiences – We enjoy collective experiences, from cooking sessions and yoga weekends to escape rooms, fostering a collaborative culture.
