As a Knowledge Hub Manager, you will be working for our client, a global financial and technology leader, on creating and maintaining an innovative Expert Hub. This hub will serve as the central entry point for accessing a broad range of valuable resources, including developer stories, product roadmaps, training materials, and community insights related to cutting-edge cloud and product platforms. You will be driving continuous improvement, fostering collaboration, and ensuring high engagement across diverse, global teams while delivering measurable adoption and usage results.
Join us, and lead change in a fast-paced digital environment!
Kraków – based opportunity with hybrid work model (6 days/month in the office).
responsibilities :
Creating and maintaining a comprehensive Expert Hub with curated content and resources
Managing repositories, success stories, videos, tutorials, and community asset
Establishing and enforcing clear content contribution guidelines and quality standards
Implementing an intuitive, effective search mechanism to enhance user experience
Building and nurturing communities of subject matter experts and champions
Collecting and analyzing developer sentiment and adoption metrics for continuous improvement
Facilitating content updates with trusted maintainers and reducing review barriers
Leading feedback processes to evolve hub features and offerings
Communicating effectively across multicultural and matrixed global teams
Delivering outcomes with agility in a fast-paced, high-visibility environment
requirements-expected :
Proven experience in knowledge management, content curation, or community building
Strong track record delivering projects across global matrix organizations
Excellent interpersonal and influential communication skills across cultures
Proficiency in verbal and written English with strong editing skills
Ability to work effectively under tight deadlines in dynamic environments
Self-starter mindset with an eagerness to explore and implement new technologies
Experience designing and managing collaborative digital platforms or repositories
Skilled in gathering and leveraging user feedback for continuous improvement
Aptitude for creating engaging training materials and multimedia content
Commitment to driving adoption and usage with measurable results
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
