Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units.
responsibilities :
You will create working instructions and review/update that on regular basis.
Also you will communicate updates/changes on working instructions to inhouse units and service providers.
You will collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented.
You are the interface to marketing/commercial to update information in the knowledge management tool.
With the responsibility to ensure that agents read/understand working instructions you will shape the future international CCM.
CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland.
If you have a passion for Customer Service, like flat hierarchies and an international environment, youve come to the right place. We are in the middle of a transformation process that you can help shape.
requirements-expected :
You have successfully completed a apprenticeship.
You are experienced with handling a high volume of information/documents and to derive and create simplified information (e.g. working instructions, news, general information) for Customer Agents.
You have a minimum B2-level English proficiency as well as a minimum B2-level German and the creativity and adaptability to find the right way to communicate knowledge ( e.g. create a diagram, decision tree).
You also have strong written and verbal communication skills.
You are able to work in a structured manner and you have an operational excellence mind based on the customer knowledge.
offered :
Work in an international company.
Stable employment under an employment contract.
Co-financing for meals at the office.
Private medical care package.
Sports card at an attractive price.
Life insurance on preferential conditions.
Seniority awards.
benefits :
sharing the costs of sports activities
private medical care
life insurance
fruits
corporate products and services at discounted prices
