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About the Client:
Our client is a dynamic and innovative payment service provider based in Latvia, specializing in delivering tailored payment solutions. With a focus on secure, efficient, and scalable payment processing, their team helps businesses to optimize their transaction workflows and enhance conversion rates across various markets and regions. By leveraging cutting-edge technologies and deep industry expertise, their team enables their clients to navigate the complexities of global payment systems, ensuring seamless operations and maximized revenue.
Position: Key Account Manager
Role Overview
As an Account Manager (Forex) – KAM, you will be the primary point of contact for clients in high-risk industries, including gambling and Forex. This role focuses on managing client relationships, supporting integration processes, and ensuring clients maximize the value of the company’s payment solutions.
Act as the primary point of contact for clients in the Forex industry, ensuring strong relationships and smooth communication.
Address client inquiries and resolve issues promptly to maintain high levels of client satisfaction, particularly for businesses relying on secure payment solutions.
Oversee client interactions post-sales, including contract management, chat creation, and guiding the entire integration process for payment systems.
Proactively monitor client statuses, such as conversion rates and transaction turnovers, ensuring clients effectively leverage solutions to reduce costs and expand into global markets.
Maintain accurate records and ensure compliance with company policies
Identify opportunities for upselling and cross-selling to existing clients, notify them of updates, and prepare pricing proposals tailored to their needs.
Take initiative in operational tasks, analyze market trends within the Forex industry, and prepare strategic recommendations to formulate winning proposals.
Collaborate with internal teams to ensure efficient service delivery and support for payment processing solutions.
At least 2 years of experience in account management within a PSP, with a focus on Forex clients.
Fluent in English and Russian.
Strong understanding of Forex operations and payment solutions, including crypto processing.
Exceptional communication, interpersonal, and problem-solving skills.
Proven ability to manage key accounts and identify opportunities for growth and client success.
Organizational skills with a focus on high-risk industry compliance and record management.